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Accidental damage
Consumer / Complaints we can help with / Insurance / Home and buildings insurance
outcome of your complaint. Loss of function Sometimes damage results in a loss of function – for example... a report, including photos, from a surveyor, loss adjuster or other expert customer testimony... just physical damage – it can
Published 27/07/2021 Last updated 10/07/2026
Accidental damage
Business / How to settle complaints / Our approach to resolving complaints / Insurance / Home and buildings insurance
the outcome of a complaint. Loss Sometimes damage results in a loss of function. In other words, something... to an item, but also something that resulted in a loss of function so something can't perform the... a report, including photos, from a surveyor or
Published 08/03/2019 Last updated 31/07/2023
Settling home insurance claims
Business / How to settle complaints / Our approach to resolving complaints / Insurance / Home and buildings insurance
in just before the loss or damage happened. If you agree that some or all of the loss or damage claimed... evidence/reports relied upon claim notes and correspondence loss adjuster notes a breakdown of any claims settlement... back in the position they were in
Published 11/03/2019 Last updated 31/07/2023
Underinsurance in home insurance complaints
Business / How to settle complaints / Our approach to resolving complaints / Insurance / Home and buildings insurance
For example, expert valuations carried out by loss adjusters after the policy was setup or renewed last
Published 06/03/2019 Last updated 03/07/2023
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other individuals or organisations such as a: loss adjuster hired by an insurance company medical
Published 29/05/2019 Last updated 06/07/2026
Unfair to decline claim as insurer didn’t give enough guidance about rebuild cost
Business / How to settle complaints / Case studies
actually cost £600,000 to rebuild it, based on a loss adjuster’s valuation. And as it only insured homes... was given and she wouldn’t have had access to a loss adjuster’s valuation at that time. So we told the
Published 20/04/2023 Last updated 11/07/2025
Calculating interest on awards
Business / How to settle complaints / Paying compensation
therefore, calculate the interest to pay: on a loss of £1,000 for a period of 100 days. ... Step 4: Apply the rate to the loss amount Use 365 days as the denominator:
Published 17/03/2026 Last updated 27/05/2026
Our policy on reasonable adjustments
Corporate information / Our corporate policies
or learning disabilities, brain injury or memory loss. So, depending upon the circumstances, we may also... Process (CVP) if the customer struggles (e.g. memory loss / numeracy difficulties) Restricted access to
Published 22/08/2022 Last updated 10/06/2026
Buildings insurance complaints hit a 10-year high
About us / Data and insight / News
communication in cases involving third parties such as loss adjustors and surveyors Recent research by us... indicates that when a professional expert, such as a loss adjustor, is required in a case, communication between
Published 29/08/2024 Last updated 29/08/2024
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(ASD) or Dyslexia other conditions, such as memory loss or dementia There are other reasons why you
Published 06/03/2019 Last updated 21/11/2024