We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
21 March 2025
Find out more about the types of complaint we’ve seen about insurance that covers your home, contents or gadget insurance. We share our top tips to avoid problems and how we can help if you have a complaint about your insurer.
14 March 2025
Find out more about the types of complaint we’ve seen about credit and debt and how we can help if you have a complaint about your lender.
14 March 2025
Find out more about the types of complaint we’ve seen about travel insurance, our top tips to avoid problems and how we can help if you have a complaint about your insurer.
4 March 2025
The information on this page is about complaints received during the third quarter (Q3) of financial year 2024/25, October and December 2024.
23 January 2025
As Business Connect is launched, our Director of Transformation, Michele Boyer-Chammard explains how it will benefit financial businesses.
2 December 2024
On this page, you’ll discover how we can help if things don’t go to plan with a financial product or service over the holiday season.
If you’re facing issues with a financial business and you’re not happy with how they’ve handled things – we’re here to help.
