News

4 October 2021

Today, we’ve published a consultation on a proposal to help us move faster in reducing customer waiting times.

24 September 2021

Welcome to Ombudsman News. In this edition, we share an overview of our latest complaints data, including detail on some of the trends seen in the first quarter of the 2021/22 financial year.

Q1 data H1 data

24 September 2021

Financial Ombudsman Service warns of fraud danger as it continues to help high numbers of customers.

Press release

8 September 2021

Advancis Limited (known by its trading name, Buddy Loans) went into administration on 8 September 2021.

4 August 2021

Information for customers on Provident Personal Credit Limited’s scheme of arrangement and complaints to the ombudsman service.

29 July 2021

Welcome to Ombudsman News. In this edition, we share new content on our approach to complaints about flood damage, and resources on our SME website for small businesses with complaints caused or impacted by the pandemic. And in our latest blog, we take a look our support for Papyrus UK and Business2Schools.

Blog Social responsibility and sustainability Insights

23 July 2021

Information about the Financial Ombudsman Service’s Board commissioned independent review.

30 June 2021

Welcome to Ombudsman News. In this edition, we share new content on our approach to complaints about wedding insurance, business interruption insurance, and loan schemes, such as the Coronavirus Business Interruption Loan Schemes (CBILs) and Bounce Back Loan Scheme (BBLS).

Insurance SME

28 May 2021

Welcome to the latest Ombudsman News. We've published our annual complaints data and insight for 2020/21, and in this edition you can read about some of the key trends we've seen in a year impacted by Covid-19.

Data and Insight Annual data Insights