Financial Ombudsman Service publishes annual complaints data 2020/21
25 May 2021
The Financial Ombudsman Service has published its annual complaints data for the 2020/21 financial year (April 2020-March 2021) with commentary and insight.
See our media centre for press office contact details.
Filter by
Have you been affected by the recent IT problems at Santander?
18 May 2021
The Financial Ombudsman Service explains what to do if you've been affected recently by IT problems at your bank, and how it can help with complaints.
Ombudsman News 160
6 May 2021
Welcome to the latest Ombudsman News. In this edition we give an update on the appointment of our interim chief ombudsman and new board members – and highlight some new content on our website looking at complaints involving economic and domestic abuse.
Financial Ombudsman Service appoints Nausicaa Delfas as interim chief executive & chief ombudsman
19 April 2021
The Financial Ombudsman Service has today announced Nausicaa Delfas as its interim chief executive & chief ombudsman. Nausicaa succeeds Caroline Wayman, who has stepped down after seven years as chief executive & chief ombudsman.
Ombudsman News 159
31 March 2021
Welcome to the latest Ombudsman News. In this edition, we highlight some of the key features of our plans and budget for 2021/22, following our consultation in December 2020.
Our plans and budget for 2021/22
31 March 2021
Today we’ve published our plans and budget for the financial year 2021/22.
Ombudsman News 158
12 March 2021
In this edition, we highlight our latest complaints data, looking at product-specific and business-specific complaints. We also highlight our latest diversity, inclusion and wellbeing report.
Our diversity, inclusion and wellbeing report 2020
12 March 2021
We’ve published our diversity, inclusion and wellbeing report 2020.
Caroline Wayman to step down as chief ombudsman & chief executive at the Financial Ombudsman Service
10 March 2021
Caroline Wayman, chief ombudsman & chief executive of the Financial Ombudsman Service is stepping down from the role on 16 April, after 22 years in the service and nearly 7 years as chief executive.
