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15 December 2021
Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2022/23, the publication of our action plan to change and improve, and updates to our business interruption insurance content. We highlight our open vacancies and our opening hours over the Christmas period.
15 December 2021
Today we have published a public consultation on our proposed plans and budget for 2022/23, which is open until 31 January 2022.
2 December 2021
Action plan launched to deliver a better service for customers in a rapidly changing financial services environment.
1 December 2021
Today marks 20 years since the Financial Ombudsman Service officially became the single ombudsman scheme for consumer complaints about financial products and services.
24 November 2021
Data shows too many scam victims are not being treated fairly by banks.
10 November 2021
Welcome to the latest edition of Ombudsman News. In this edition we share our recently published annual report and feedback statement following our recent consultation. We also have a special focus on some of our online resources for financial businesses that help support the aims of #TalkMoney Week.
1 November 2021
Today, we’ve published our consultation feedback statement on temporary changes to how we report the outcome of certain complaints.
28 October 2021
Today, we’ve published our Annual Report and Accounts for the 2020/21 financial year.
14 October 2021
Welcome to Ombudsman News. In this edition, we share detail about our refreshed guidance for making awards of compensation for distress and inconvenience. We also highlight our consultation about temporary changes to reporting the outcomes for certain complaints.
