Consultation opens on our strategic plans and budget for 2022/23

Today we have published a public consultation on our proposed plans and budget for 2022/23, which is open until 31 January 2022.

 

The consultation sets out our plans for the coming financial year, including the volumes of complaints we expect to receive and resolve, and our proposed budget and funding arrangements. It also gives an update on our progress this financial year.

Read the full consultation and find out how to send us your response.

We will publish our final plans and budget for 2022/23 before the end of the current financial year, after it has been approved by the Financial Conduct Authority (FCA).

Latest news

Ombudsman News 192

27 June 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share details of roles we’re currently recruiting for.

Recruitment CMC Consultations and responses

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Proactively settled complaints to continue

12 June 2024

Our proactive settlement scheme gives financial businesses the opportunity to resolve a complaint early on in our process. Some changes will apply to the way the scheme runs from the end of June 2024. 

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Financial Ombudsman Service announces new charity partnership with Sands

30 May 2024

Following a companywide vote, Sands, the UK’s leading pregnancy and baby loss charity, was chosen to be supported over the next two years.

Press release

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