Each year people contact us when they’ve had trouble on holiday – and haven’t had the help from their travel insurer that they expected. And most of the time, these disputes centre on what’s covered by their policy and what’s not.
Our latest selection of ombudsman news case studies (PDF 344KB) highlights a range of issues involving travel insurance – from winter sports accidents to cancellation claims. We share our experience to help holidaymakers prevent problems arising, and to help insurers resolve complaints fairly.
We also answer a question we’ve received from a business about what the revised Payment Services Directive means for handling complaints. And we give our regular snapshot of the things people have complained to us the most about – this time for the third quarter of 2017/2018.
19 November 2024
Our Chair has written to the FCA in regards to the consultation on introducing a fee for Claims Management Companies (‘CMCs’)
bringing cases to the Financial Ombudsman Service.
15 November 2024
We launch a ‘Call for Input’ jointly with the Financial Conduct Authority (FCA) to create stability for consumers and businesses.
29 October 2024
This Halloween beware of ‘ghost broker’ deals that are too good to be true or risk being scammed by fraudsters.
