Today we’ve published our plans and budget for the financial year 2021/22.
Our plans and budget for 2021/22 incorporate feedback from stakeholders following a consultation in December 2020 and January 2021.
Our plans and budget document sets out that, in the year to the end of March 2021, despite the unprecedented impact of Covid-19, we expect to have resolved in excess of 95% of the volume of cases we’d originally planned to in our general casework.
However, the pandemic has also contributed to the substantial increase in the number of new complaints we received in 2020/21 – forecast to be at least 45% higher than expected at the beginning of the 2020/21 financial year.
The plans and budget published today sets out how the service is responding to this, including our plans to bring down waiting times.
19 November 2024
Our Chair has written to the FCA in regards to the consultation on introducing a fee for Claims Management Companies (‘CMCs’)
bringing cases to the Financial Ombudsman Service.
15 November 2024
We launch a ‘Call for Input’ jointly with the Financial Conduct Authority (FCA) to create stability for consumers and businesses.
29 October 2024
This Halloween beware of ‘ghost broker’ deals that are too good to be true or risk being scammed by fraudsters.
