Today we’ve published our plans and budget for the financial year 2021/22.
Our plans and budget for 2021/22 incorporate feedback from stakeholders following a consultation in December 2020 and January 2021.
Our plans and budget document sets out that, in the year to the end of March 2021, despite the unprecedented impact of Covid-19, we expect to have resolved in excess of 95% of the volume of cases we’d originally planned to in our general casework.
However, the pandemic has also contributed to the substantial increase in the number of new complaints we received in 2020/21 – forecast to be at least 45% higher than expected at the beginning of the 2020/21 financial year.
The plans and budget published today sets out how the service is responding to this, including our plans to bring down waiting times.
27 June 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share details of roles we’re currently recruiting for.
12 June 2024
Our proactive settlement scheme gives financial businesses the opportunity to resolve a complaint early on in our process. Some changes will apply to the way the scheme runs from the end of June 2024.
30 May 2024
Following a companywide vote, Sands, the UK’s leading pregnancy and baby loss charity, was chosen to be supported over the next two years.
