1. Home /
  2. News /

Ombudsman publishes latest complaints data on individual financial businesses

Print page

The Financial Ombudsman Service has published its latest six-monthly complaints data on individual business and groups today. 

The data features complaint numbers about banks, insurance companies and other financial businesses received by the ombudsman service between 1 July – 31 December 2017.

  • 219 businesses feature in the complaints data - down by 11% when compared to the first six months of 2017 ( H1 2017).
  • We received a total of 165,406 new complaints - a decrease of 3% when compared to H1 2017 (170,083).
  • Of this figure, 92,231 were about PPI - an increase of 3% when compared to H1 2017 (89,513).
  • Consumer credit complaints continued to increase - up 11% to 16,328 when compared to H1 2017 (14,752).

Look at the complaints data now available on individual financial businesses.

Latest news

Financial Ombudsman Chair writes to FCA Chair to confirm board decision on charging professional representatives

19 November 2024

Our Chair has written to the FCA in regards to the consultation on introducing a fee for Claims Management Companies (‘CMCs’)
bringing cases to the Financial Ombudsman Service.

Read more 

Financial Ombudsman Service and FCA move to modernise redress system

15 November 2024

We launch a ‘Call for Input’ jointly with the Financial Conduct Authority (FCA) to create stability for consumers and businesses.

Press release CMC Consultations and responses

Read more 

‘Ghost brokers’ haunting the insurance market

29 October 2024

This Halloween beware of ‘ghost broker’ deals that are too good to be true or risk being scammed by fraudsters.

Motor Insurance Fraud and scams Press release

Read more