Welcome to Ombudsman News. In this edition, we share new content on our approach to complaints about wedding insurance, business interruption insurance, and loan schemes, such as the Coronavirus Business Interruption Loan Schemes (CBILs) and Bounce Back Loan Scheme (BBLS). We also share details of roles we're currently recruiting for.
See our previous editions of Ombudsman News.
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The Covid-19 pandemic has driven a steep increase in wedding and special events insurance complaints – and we've upheld a high proportion in the consumers' favour.
Many complaints relate to the type or level of cover that exists where someone has had to cancel or rearrange their wedding.
Our guidance focuses on how we approach resolving these complaints fairly.
The impact of Covid-19 on businesses has been far-reaching – as government guidance and restrictions have meant many businesses have been interrupted or they've had to close their premises.
We've published information about the types of complaints we've seen, how we can help and some case studies that illustrate and outline our approach.
Following the introduction of emergency loan schemes to help support businesses through the pandemic, we've received complaints about delayed or declined applications, and communication from lenders.
We've outlined our approach to these complaints, including some examples of how we've helped to resolve them.
We're currently recruiting for investigators to join us at the Financial Ombudsman Service.
If you're looking for a new role that makes the most of your experience, and your great communication, problem-solving and customer service skills, you could make a real difference as one of our team.
28 May 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share our guidance notes on insurance cases and our complaints data on financial businesses.
1 March 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest data, covering complaints about financial products and services between October and December 2023. We also share our online guidance for businesses about insurance complaints.
19 January 2023
Welcome to the latest edition of Ombudsman News. In this edition we highlight that our plans and budget consultation for 2023/24 closes soon, but there is still time to respond. We also share our latest blog about helping to resolve complaints from small businesses.
