The FCA has today launched a consultation about redress and the British Steel Pension Scheme (BSPS). BSPS members do not need to wait for the outcome of the FCA consultation to complain, they can continue to get in touch with the Financial Ombudsman directly.

The FCA has published a consultation on proposals for a redress scheme for members of the British Steel Pension Scheme (BSPS). The full consultation and how to submit a response can be found on the FCA website

The Financial Ombudsman Service has worked closely with the FCA and other regulatory bodies to share information and insight about complaints involving the British Steel Pension Scheme and we will continue to do so to ensure that any proposals for a redress scheme will be as effective and efficient as possible.

Members of the British Steel Pension Scheme who want to make a complaint do not need to wait for the outcome of the consultation, they can complain now about the advice they received. If you have a complaint about the scheme you can read more about making a complaint about the BSPS on our dedicated information page, you can also find out how to do so within the time limits for making a complaint. If you are not sure what to do, or are worried about how long you have to complain, contact us directly and we can help you get started .

You can find information about what to expect when you make a complaint to the Financial Ombudsman and details about compensation we can award.

Latest news

Financial Ombudsman Service receives more than 4,800 new cases from businesses

16 December 2024

The Financial Ombudsman Service for small businesses has received more than 4,800 new cases from businesses so far this financial year, new figures have revealed.

SME Press release

Read more 

High demand for Financial Ombudsman Service continues while business fees remain at lower levels

11 December 2024

The Financial Ombudsman Service will keep costs lower for businesses and further improve its value for money as it faces continued high demand in the year ahead, according to proposals published today.

Plans and budget Press release Consultations and responses

Read more 

Christmas tips from the Financial Ombudsman Service to help protect consumers’ festive finances

4 December 2024

Consumers can take some easy steps to protect themselves from unexpected financial worries this Christmas.

Press release Home insurance Fraud and scams Section 75 Travel Insurance

Read more