Financial Ombudsman Service announces new charity partnership with Sands
30 May 2024
Following a companywide vote, Sands, the UK’s leading pregnancy and baby loss charity, was chosen to be supported over the next two years.
The Financial Ombudsman Service has published its Plans and Budget for 2023/24 which sets out our ambitions for the next financial year.
In 2023/24, the Financial Ombudsman expects to receive 184,000 complaints and resolve 204,000 complaints.
The Financial Ombudsman Service’s 2023/24 budget includes:
Over the last year we’ve made good progress in bringing down our backlog and waiting times, but there’s more for us to provide the best service to all our customers. We’ve identified five areas of focus for 2023/24:
30 May 2024
Following a companywide vote, Sands, the UK’s leading pregnancy and baby loss charity, was chosen to be supported over the next two years.
23 May 2024
Today we set out our proposed changes to our fee structure, following the introduction of legislation in Parliament.
1 May 2024
Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.