Businesses must step up support for people in debt
19 September 2024
Businesses need to take a more compassionate approach to debt management, Abby Thomas, Chief Executive and Chief Ombudsman said today.
The Financial Ombudsman Service has published its Plans and Budget for 2023/24 which sets out our ambitions for the next financial year.
In 2023/24, the Financial Ombudsman expects to receive 184,000 complaints and resolve 204,000 complaints.
The Financial Ombudsman Service’s 2023/24 budget includes:
Over the last year we’ve made good progress in bringing down our backlog and waiting times, but there’s more for us to provide the best service to all our customers. We’ve identified five areas of focus for 2023/24:
19 September 2024
Businesses need to take a more compassionate approach to debt management, Abby Thomas, Chief Executive and Chief Ombudsman said today.
11 September 2024
The common pension pitfalls are being highlighted today to mark pensions awareness week and help consumers understand the help that’s available.
4 September 2024
Fraud and scam complaints are at their highest ever quarterly level, data released by us revealed today.