We have published data on the number of complaints we’ve received about individual businesses between 1 July and 31 December 2022 (H2 2022).
In total, we received 79,921 new complaints in H2 2022 – compared to almost 72,978 in the first six months of 2022 (H1 2022).
We upheld 34% of complaints in the consumers’ favour, compared to 37% in H1 2022.
Between July and December 2022, we saw:
For the full data and insight, see our half-yearly complaints data: H2 2022.
4 March 2025
The Financial Ombudsman Service is continuing to receive high levels of complaints from consumers and small businesses, according to new figures published today.
7 February 2025
The Financial Ombudsman Service has announced that it will be proceeding with a proposal to charge professional representatives to refer a case to its service.
31 January 2025
Fraud and scam complaints from people living in Scotland have increased by almost 40% year-on-year.
