Financial Ombudsman Service sets ambitious targets for case resolution in 2025/26
3 April 2025
We will address significant demand and improve the efficiency of our case resolution processes, according to plans for the year ahead published today.
Financial Ombudsman Service publishes latest complaints data about individual businesses
We have published data on the number of complaints we’ve received about individual businesses between 1 July and 31 December 2022 (H2 2022).
In total, we received 79,921 new complaints in H2 2022 – compared to almost 72,978 in the first six months of 2022 (H1 2022).
We upheld 34% of complaints in the consumers’ favour, compared to 37% in H1 2022.
Between July and December 2022, we saw:
- 50,346 new banking and credit complaints in H2 2022, compared to 44,200 in H1 2022.
- 19,346 new general insurance/pure protection complaints in H2 2022, compared to 17,530 in H1 2022.
- 4,160 new mortgages and home finance complaints in H2 2022, compared to 3,658 in H1 2022.
- 3,842 new decumulation life and pension complaints in H2 2022, compared to 4,193 in H1 2022
- 2,227 new investment complaints in H2 2022, compared to 2,427 in H1 2022.
For the full data and insight, see our half-yearly complaints data: H2 2022.
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