‘Ghost brokers’ haunting the insurance market
29 October 2024
This Halloween beware of ‘ghost broker’ deals that are too good to be true or risk being scammed by fraudsters.
Find out how the Financial Ombudsman Service can help when there’s been an IT problem at a bank.
When there’s been a technical issue or an IT system problem at a bank, we tend to hear from people asking us:
Following the technical issues experienced by Santander on Saturday 15 May, Santander has pledged to help its customers who were affected. To see what Santander is saying to its customers, you can look at the information on its website.
But if you’re unhappy with how they deal with what’s happened to you, you can contact us. We can usually get involved 15 days after you’ve raised your concerns with the bank.
Find out more about how we can help with complaints about IT problems at banks, or have a look at our general information on how to complain.
29 October 2024
This Halloween beware of ‘ghost broker’ deals that are too good to be true or risk being scammed by fraudsters.
24 October 2024
The number of financial complaints we received in the first half of 2024 rose by over 40%.
23 October 2024
Not understanding the rules around ‘Section 75’ claims could affect consumers’ chances of getting their money back.