Financial Ombudsman Service receives over 305,000 complaints in 2024/25
2 July 2025
Financial complaints are at their highest level in six years, according to new annual figures.
Advice for consumers impacted by Flybe entering administration
We are aware of the recently announced news that Flybe has gone into administration.
The Civil Aviation Authority (CAA) has published advice to UK consumers impacted by Flybe entering administration on 28 January 2023.
Flybe has advised travellers who had flights booked with them to not travel to the airport unless you have arranged an alternate flight with another company.
If your purchase is not ATOL/ABTA covered or you incur additional costs because of Flybe entering administration, you can contact your bank or credit provider to see if you can make a section 75 or chargeback claim.
We have information on our website about how we can help if you’re unhappy with your bank or credit provider’s response.
Latest news
Consultation on compensation interest levels launched by the Financial Ombudsman Service
4 June 2025
Today we opened a consultation on the interest rate applied to the compensation awarded to consumers.
Financial Ombudsman Service celebrates raising more than £30,000 for baby loss charity
22 May 2025
We have raised more than £30,000 for Sands, the UK’s leading pregnancy and baby loss charity – hitting our two-year fundraising target in just 12 months.