We’ve published our latest quarterly data for Q2 2020/21

Today we’ve published data showing number of complaints we received between 1 July and 30 September 2020.

We received 119,214 enquiries and almost 69,000 complaints in this time – with over 5,900 complaints relating to Covid-19. We upheld 32% of complaints we received.

For the full data set and analysis of the trends, see our quarterly complaints data page.

We’ve also published our latest quarterly data showing the number of complaints we’ve received and resolved about claims management companies (CMCs).

Latest news

Consumers in Scotland lodge over 1,300 fraud and scam complaints

31 January 2025

Fraud and scam complaints from people living in Scotland have increased by almost 40% year-on-year.

Fraud and scams Press release

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Consumers in the North West lodge nearly 3,000 fraud and scam complaints

31 January 2025

Fraud and scam complaints from people living in the North West of England have increased by a third year-on-year.

Press release Fraud and scams

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Londoners lodge almost 7,000 fraud and scam complaints

31 January 2025

Fraud and scam complaints from people living in London have increased by a third year-on-year.

Fraud and scams Press release

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