We’ve published our annual report and accounts 2019/20

We’ve published our annual report and accounts for the 2019/20 financial year today.

Today the Financial Ombudsman Service’s annual report and accounts for the 2019/20 financial year were laid in Parliament and published on our website.  You can find the report on our annual report and accounts page.

Latest news

Financial Ombudsman Service predicts it will receive over 37,000 fraud and scams complaints next year

23 January 2025

We anticipate that fraud and scams will account for 35% of our incoming banking and loan cases in the next financial year.

Press release Fraud and scams Strategic plans and budget

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Financial Ombudsman Service appoints Chief Operating Officer

8 January 2025

The Financial Ombudsman Service has announced the appointment of Marc Harris as Chief Operating Officer.

Press release

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Financial Ombudsman Service receives more than 4,800 new cases from businesses

16 December 2024

The Financial Ombudsman Service for small businesses has received more than 4,800 new cases from businesses so far this financial year, new figures have revealed.

SME Press release

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