Travel insurance complaints at their highest levels since the pandemic
16 July 2024
Holidaymakers unhappy with their travel insurance have led to rising levels of complaints.
The Financial Ombudsman Service has published its Plans and Budget for 2023/24 which sets out our ambitions for the next financial year.
In 2023/24, the Financial Ombudsman expects to receive 184,000 complaints and resolve 204,000 complaints.
The Financial Ombudsman Service’s 2023/24 budget includes:
Over the last year we’ve made good progress in bringing down our backlog and waiting times, but there’s more for us to provide the best service to all our customers. We’ve identified five areas of focus for 2023/24:
16 July 2024
Holidaymakers unhappy with their travel insurance have led to rising levels of complaints.
12 July 2024
Complaints about the banking sector are at their highest level in at least a decade.
10 July 2024
The announcement signals the opening of a new hub in Northern Ireland for the Financial Ombudsman