Today we’ve published a public consultation on our proposed plans and budget for 2021/22.
The consultation sets out our plans for the coming financial year, including the volumes of complaints we expect to receive and resolve and our proposed budget and funding arrangements. It also gives an update on the current financial year. The consultation is open until 31 January 2021.
Read the full consultation and find out more about how to send us your response.
We’ll publish our final strategic plans and budget for 2021/22 before the end of the current financial year, including a summary of the feedback we received.
Please contact the Financial Ombudsman Service media team for more information:
4 March 2025
The Financial Ombudsman Service is continuing to receive high levels of complaints from consumers and small businesses, according to new figures published today.
10 February 2025
Baroness Manzoor CBE, Chairman of the Financial Ombudsman Service, is stepping down after successfully serving two terms of office when her current term expires on 1 August 2025.
7 February 2025
The Financial Ombudsman Service has announced that it will be proceeding with a proposal to charge professional representatives to refer a case to its service.
