Quarterly complaints data: Q3 2024/25
4 March 2025
The information on this page is about complaints received during the third quarter (Q3) of financial year 2024/25, October and December 2024.
We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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How our new digital portal will help our business customers
23 January 2025
As Business Connect is launched, our Director of Transformation, Michele Boyer-Chammard explains how it will benefit financial businesses.
When things go wrong with a financial product in the holiday season
2 December 2024
On this page, you’ll discover how we can help if things don’t go to plan with a financial product or service over the holiday season.
If you’re facing issues with a financial business and you’re not happy with how they’ve handled things – we’re here to help.
Quarterly complaints data: Q2 2024/25
27 November 2024
View quarterly product complaints and services data about complaints received between July and September 2024.
Beware ‘ghost broker’ scams this Halloween
31 October 2024
Beware so-called 'ghost brokers' on social media - they claim to act as insurance intermediaries but are online fraudsters who offer fake insurance deals.
Half-yearly complaints data: H1 2024
25 October 2024
Our data on the number of complaints received about individual financial businesses between January and June 2024.
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