We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 352408 results
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Decision Reference DRN-4699255
19 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4699255 The complaint Mr and Mrs S complain that Barclays Bank UK PLC won’t reimburse them after they lost money to an investment – that they now consider to have been a scam. What happened Mr and Mrs S have explained that they were introduced to an investment opportunity, provided ... (6 pages)View decision -
Decision Reference DRN-5152869
19 Nov 2024 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-5152869 The complaint Mr C complains that The Royal Bank of Scotland Plc (RBS) didn’t send him regular statements on two of his bank accounts. What happened Mr C says he didn’t receive bank statements from RBS in May and June 2024. When he complained RBS sent out duplicate statement... (2 pages)View decision -
Decision Reference DRN-4959738
19 Nov 2024 London Community Credit Union Limited UpheldBanking and PaymentsPage 1 of 2 The complaint Mx W complains about a number of problems with their London Community Credit Union Limited account. Xe say that there were problems with telephone banking, address issues, complaints ignored which caused unnecessary branch visits. What happened Mx W says Xe have h... (2 pages)View decision -
Decision Reference DRN-5067332
19 Nov 2024 Marshmallow Insurance Limited UpheldInsuranceDRN-5067332 The complaint Mrs N and Mr N complain Marshmallow Insurance Limited (Marshmallow) gave a poor level of service when it cancelled Mr N’s motor insurance policy it and the date of, and reason for cancellation were incorrectly recorded.. References to Mr N or Mrs N, will inclu... (4 pages)View decision -
Decision Reference DRN-5109389
19 Nov 2024 Marshmallow Insurance Limited Not upheldInsuranceDRN-5109389 The complaint Mr S has complained that Marshmallow Insurance Limited incorrectly told him he would receive a premium refund if he cancelled his car insurance policy, even though he had made a claim. What happened Mr S bought a car insurance policy with Marshmallow. He made a... (2 pages)View decision -
Decision Reference DRN-4818969
19 Nov 2024 Assetz SME Capital Limited Not upheldInvestmentsDRN-4818969 The complaint Mrs V complains Assetz SME Capital Limited (“Assetz”) has treated her unfairly in the way it has used its terms and conditions to introduce a fee on her peer-to-peer (P2P) lending account. She says she is being forced to accept the changes without being given t... (8 pages)View decision -
Decision Reference DRN-4750155
19 Nov 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4750155 The complaint Mrs G complains that LV have declined her claim for damage due to an escape of water, which includes replacement of a tanking system. What happened Mrs G held a buildings insurance policy with LV. In 2019 Mrs G’s cottage suffered an ingress of water following... (6 pages)View decision -
Decision Reference DRN-4697276
19 Nov 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4697276 The complaint Mrs O complains that Clydesdale Bank Plc trading as Virgin Money, has not met its obligations in regard to a payment she made for an installation of a cooker. What happened In July 2023 Mrs O paid around £108 using her Clydesdale Bank ... (2 pages)View decision -
Decision Reference DRN-5061933
19 Nov 2024 esure Insurance Limited Not upheldInsuranceDRN-5061933 The complaint Mr D is unhappy esure Insurance Limited (esure) have reported an accident against his motor insurance policy. What happened In December 2022 a named driver on Mr D’s policy was unfortunately involved in an accident involving a third party vehicle. esure settled... (3 pages)View decision -
Decision Reference DRN-5116036
19 Nov 2024 Halifax Share Dealing Limited Not upheldBanking and PaymentsDRN-5116036 The complaint Ms S complains how Halifax Share Dealing Limited (HSDL) processed an ISA transfer she requested. As a result, Ms S has suffered stress, lost time, and missed out on a cashback promotion payment. What happened In June 2023, Ms S requested online with HSDL to tr... (3 pages)View decision
