We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 352408 results
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Decision Reference DRN-5059996
19 Nov 2024 Barclays Bank UK PLC Not upheldInsuranceDRN-5059996 The complaint Mr A complains that Barclays Bank UK PLC cancelled a life insurance policy. What happened Mr A says he had a life insurance policy with, or administered by, Barclays Bank UK PLC which he was paying for by direct debit. He says that when he went to claim on the ... (2 pages)View decision -
Decision Reference DRN-5043299
19 Nov 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-5043299 The complaint Mr M complains that Tesco Personal Finance PLC trading as Tesco Bank unfairly reduced the credit limit of his credit card account. What happened In January 2021, Tesco suspended use of Mr M’s credit card account as it was in ‘persistent debt’. Mr M agreed repay... (3 pages)View decision -
Decision Reference DRN-5155486
19 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5155486 The complaint Mr O and Miss Z complain that Barclays Bank UK PLC (‘Barclays’) should pay more compensation than offered so far, after admitting poor service and a data breach arising in connection with their application to open a joint account. What happened In March 2024, ... (3 pages)View decision -
Decision Reference DRN-5150154
19 Nov 2024 Assurant General Insurance Limited Not upheldInsuranceDRN-5150154 The complaint Mr A complains that Assurant General Insurance Limited rejected a claim on his mobile phone insurance policy. What happened In June 2024 Mr A made a claim on his policy. He said he had lost his phone on 15 June, which he had reported to his network provider and... (3 pages)View decision -
Decision Reference DRN-4984050
19 Nov 2024 Hargreaves Lansdown Asset Management Limited UpheldPensions and AnnuitiesDRN-4984050 The complaint Mr H complains that Hargreaves Lansdown Asset Management Limited (HL) failed to send him the written confirmation he requested in a timely manner. What happened I understand that Mr H had a pension with HL for some years. But that he’d transferred this to anoth... (5 pages)View decision -
Decision Reference DRN-5109125
19 Nov 2024 IGO4 Partners Limited Not upheldInsuranceDRN-5109125 The complaint Mr L has complained that IGO4 Partners Limited didn’t tell him he had bought a telematics box car insurance policy. He complained that he didn’t receive the telematics box to install it - and wasn’t made aware his policy was at risk of being cancelled. He says ... (2 pages)View decision -
Decision Reference DRN-5055751
19 Nov 2024 Prestige Finance Limited Not upheldMortgagesDRN-5055751 The complaint Mr and Mrs D complain about a second charge mortgage (secured loan) they had with Prestige Finance Limited. They complain the loan was mis-sold, that they were unfairly charged fees added to the balance over the years, and that Prestige and its predecessor didn... (3 pages)View decision -
Decision Reference DRN-5014733
19 Nov 2024 Capital Professional Limited Not upheldPensions and AnnuitiesDRN-5014733 The complaint X’s complaint about Capital Professional Limited trading as Ascot Lloyd (‘AL’) was jointly submitted alongside her husband’s. Both complaints are about their respective pensions and Individual Savings Accounts (‘ISAs’). They share the same complaint basis and a... (6 pages)View decision -
Decision Reference DRN-5064862
19 Nov 2024 AXA Insurance UK Plc Not upheldInsuranceDRN-5064862 The complaint Miss C has complained that AXA Insurance UK Plc (AXA) unfairly declined a claim under a home insurance policy. What happened Miss C found water damage to a ceiling in her home. A home emergency company visited and replaced the bath waste trap and a waste pipe.... (3 pages)View decision -
Decision Reference DRN-5132067
19 Nov 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-5132067 The complaint Mr C is unhappy with the service he received from Metro Bank PLC surrounding his attempts to open a savings account with them. What happened Mr C visited a Metro branch on five different occasions to open a savings account. But on each occasion Metro wouldn’t a... (3 pages)View decision
