We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 345001 results
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Decision Reference DRN-4879156
20 Aug 2024 Yorkshire Building Society Not upheldBanking and PaymentsDRN-4879156 The complaint Mrs R complains, via her representative, about the customer service she received from Yorkshire Building Society when trying to locate a payment sent from her account with another bank. Mrs R doesn’t think the compensation offered is sufficient. What happened ... (3 pages)View decision -
Decision Reference DRN-4584022
20 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4584022 The complaint Mr K has complained that Revolut Ltd (“Revolut”) failed to protect him from falling victim to an investment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the ... (4 pages)View decision -
Decision Reference DRN-4783853
20 Aug 2024 Yorkshire Building Society Not upheldBanking and PaymentsDRN-4783853 The complaint Mr R complains about the customer service he received from Yorkshire Building Society when trying to locate a payment sent from his account with another bank. Mr R said his complaint was badly handled and he doesn’t think the compensation offered is sufficient.... (3 pages)View decision -
Decision Reference DRN-4942979
20 Aug 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4942979 The complaint Mr M complains that Loans 2 Go Limited (L2G) irresponsibly lent to him. What happened Mr M was approved for a loan with L2G for £500, payable over 18 months. Mr M says that L2G irresponsibly lent to him, and he made a complaint to them. L2G did not uphold Mr M’... (3 pages)View decision -
Decision Reference DRN-4603833
20 Aug 2024 Creation Consumer Finance Ltd Not upheldConsumer CreditDRN-4603833 The complaint Mrs B complains that Creation Consumer Finance Ltd won’t refund her for two sofas she bought. What happened In 2023 Mrs B used finance provided by Creation to purchase two sofas having seen the same make and model of sofa in a show... (3 pages)View decision -
Decision Reference DRN-4795798
20 Aug 2024 Klarna Bank AB (publ) UpheldConsumer CreditDRN-4795798 The complaint Mr H is unhappy that Klarna Bank AB (publ) ‘Klarna’ terminated his fixed sum loan agreement (“loan”) and registered it with credit reference agencies as defaulted. What happened On 12 September 2021 Mr H made a purchase costing £503.76. Mr H financed his purch... (3 pages)View decision -
Decision Reference DRN-4956423
20 Aug 2024 Amtrust Europe Limited UpheldInsuranceDRN-4956423 The complaint Mr and Mrs K complain that Amtrust Europe Limited rejected a claim on their legal expenses insurance. Mrs K is the policyholder but Mr K is able to claim on the policy and the complaint concerns a claim he made, so I’ll refer to him throughout. Where I refer to... (6 pages)View decision -
Decision Reference DRN-4486762
20 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4486762 The complaint Ms H has complained that Revolut Ltd. (“Revolut”) failed to protect her from becoming the victim of an investment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summaris... (3 pages)View decision -
Decision Reference DRN-4649121
20 Aug 2024 Oodle Financial Services Limited Not upheldConsumer CreditDRN-4649121 The complaint Mr C complains about a decision taken by Oodle Financial Services Limited to terminate his hire purchase agreement. What happened In March 2022 Mr C entered into an agreement with Oodle for a used car costing £33,995. Under the terms of the agreement, everythin... (3 pages)View decision -
Decision Reference DRN-4515246
20 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4515246 The complaint Ms H has complained that Revolut Ltd (“Revolut”) failed to have systems and controls in place to protect her from becoming the victim of an employment-related scam. What happened The background of this complaint is already known to both parties, so I won’t rep... (4 pages)View decision