We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 352408 results
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Decision Reference DRN-4757622
19 Nov 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4757622 The complaint Mr B complains that a kitchen that he paid for using a fixed sum loan agreement with Creation Consumer Finance Limited wasn’t of satisfactory quality. What happened Mr B entered into a fixed sum loan agreement with Creation Consumer Finance in July 2023 to pay ... (3 pages)View decision -
Decision Reference DRN-5040231
19 Nov 2024 One Call Insurance Services Limited UpheldInsuranceDRN-5040231 The complaint Mr P complains that One Call Insurance Services Limited (‘One Call’) didn’t honour a membership offer when he wanted to add a second car to his car insurance. What happened Mr P had a car insurance policy through an insurance broker, One Call. Mr P was a member... (3 pages)View decision -
Decision Reference DRN-4795633
19 Nov 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4795633 The complaint Mr J complains about the way in which Clydesdale Bank Plc, operating under its Virgin Money credit card brand, handled his claim after a holiday company provided him with an unsatisfactory holiday package. What happened In July and August 2023 Mr J took a two-w... (3 pages)View decision -
Decision Reference DRN-5056759
19 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5056759 The complaint Mr A complains that Revolut Ltd (‘Revolut’) won’t reimburse the money he lost when he fell victim to a scam. What happened Mr A says that he was contacted via a messaging app and offered the opportunity to work remotely for a company I’ll refer to as C in this ... (4 pages)View decision -
Decision Reference DRN-4937303
19 Nov 2024 IFX (UK) Ltd Not upheldBanking and PaymentsDRN-4937303 The complaint Miss L complains that IFX (UK) Ltd didn’t do enough to prevent the loss she suffered when she sent money to its customer’s account as the result of an alleged scam. Miss L has used a representative to bring her complaint, but for ease of reading, I’ll mostly j... (3 pages)View decision -
Decision Reference DRN-5083948
19 Nov 2024 Ocaso SA, Compania de Seguros y Reaseguros UpheldInsuranceDRN-5083948 The complaint Mrs B complains about how Ocaso SA, Compania de Seguros y Reaseguros (‘Ocaso’) responded to a claim she made on a commercial property insurance policy. Much of Mrs B’s dissatisfaction has arisen because of the actions of Ocaso’s appointed agents (contractors). ... (4 pages)View decision -
Decision Reference DRN-5157855
19 Nov 2024 esure Insurance Limited UpheldInsuranceDRN-5157855 The complaint Mr and Mrs J have complained that esure Insurance Limited recorded an incident as a fault claim. Mrs J made a claim as a named driver under Mr J’s car insurance policy. What happened In January 2024 Mrs J reported an incident involving another car to esure. She... (6 pages)View decision -
Decision Reference DRN-5089738
19 Nov 2024 Casualty & General Insurance Company (Europe) Ltd Not upheldInsuranceDRN-5089738 The complaint Miss G’s complaint is about a claim she made on her Casualty & General Insurance Company (Europe) Ltd (‘C&G’) pet insurance policy. Miss G feels that C&G have treated her unfairly. What happened In May 2023 Miss G took out a pet insurance policy wit... (3 pages)View decision -
Decision Reference DRN-5146923
19 Nov 2024 AXA Insurance UK Plc UpheldInsuranceDRN-5146923 The complaint Mr and Mrs I have complained about AXA Insurance UK Plc’s decision to refuse settlement of their claim under their home insurance policy. Any reference to AXA includes its agents. What happened Mrs I lost a ring that she’d been given around 1990. She made a cla... (2 pages)View decision -
Decision Reference DRN-5157691
19 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5157691 The complaint Mr K complains that Barclays Bank UK PLC blocked and closed his account without providing an explanation. Mr K also says Barclays took too long to return his closing balance back to him. Mr K wants compensation for the financial losses and inconvenience this c... (4 pages)View decision
