We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 354994 results
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Decision Reference DRN6008500
9 Jun 2015 Barclays Bank Plc UpheldPayment protection insurance (PPI)Mr B says Barclays Bank PLC (trading as Barclaycard) mis-sold him a payment protection insurance (“PPI”) policy.backgroundThis complaint is about a credit card PPI policy taken out in 2009. The policy was added to Mr B’s credit card account when he applied for the card... (2 pages)View decision -
Decision Reference DRN1579645
9 Jun 2015 Lloyds Bank PLC Not upheldBanking and creditMr and Mrs S complain Lloyds Bank PLC mis-sold them a packaged bank account. They’re unhappy as Mr S wouldn’t have been covered under the travel insurance as he had existing medical conditions. They’re also unhappy with the mobile phone insurance as they were alread... (3 pages)View decision -
Decision Reference DRN8119697
9 Jun 2015 Barclays Bank Plc UpheldPayment protection insurance (PPI)Mr N says that Barclays Bank Plc (Barclays) mis-sold him a payment protection insurance (PPI) policy.backgroundMr N took out the PPI policy in December 2005 when he applied via the internet for a credit card.Our adjudicator upheld the complaint. Barclays disagreed with... (3 pages)View decision -
Decision Reference DRN9570811
9 Jun 2015 Capital One (Europe) plc UpheldPayment protection insurance (PPI)Mrs M says Capital One (Europe) plc (“Capital One”) mis-sold her a payment protection insurance (“PPI”) policy.background I issued a provisional decision in this case on 5 May 2015, which is attached and forms part of my final decision.Since issuing my provisional d... (4 pages)View decision -
Decision Reference DRN2624956
9 Jun 2015 Royal London (CIS) Limited UpheldInvestment and pensionsMr D complains about the advice he received from Royal London (CIS) Limited in 1998 to start a ten-year endowment savings plan. Mr D says he was misled about the amount he would receive when the policy matured and believes the policy was mis-sold. backgroundThe adjudica... (4 pages)View decision -
Decision Reference DRN3303307
9 Jun 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr and Mrs B complain that they were mis-sold payment protection insurance (“PPI”) by Bank of Scotland plc (trading as “Halifax” at the time) when they took out a mortgage.backgroundMr and Mrs B bought PPI when they took out a mortgage in 2000. The policy covered M... (2 pages)View decision -
Decision Reference DRN7125428
9 Jun 2015 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)Miss V says The Royal Bank of Scotland Plc (trading as NatWest) mis-sold her a payment protection insurance (“PPI”) policy.backgroundThis complaint is about a PPI policy Miss V bought in 1987 at the same time as taking out a credit card. I issued my provisional decisio... (2 pages)View decision -
Decision Reference DRN4323209
9 Jun 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Miss R says Bank of Scotland plc (trading as Halifax) mis-sold her a payment protection insurance (PPI) policy.backgroundMiss R bought the policy in 2005 at the same time as taking out a loan. The loan included an amount to pay for the policy and was taken out during ... (2 pages)View decision -
Decision Reference DRN1343764
9 Jun 2015 The Co-operative Bank Plc UpheldPayment protection insurance (PPI)Mr C has complained that the Co-operative Bank plc (the Co-op) mis-sold him a payment protection insurance (PPI) policybackgroundMr C bought the PPI policy in 1998 at the same time as he took out a credit card by post. The policy cost Mr C 67p for each £100 he owed ... (3 pages)View decision -
Decision Reference DRN1330804
9 Jun 2015 Capital One (Europe) plc UpheldPayment protection insurance (PPI)Mr K says that Capital One (Europe) plc (COE) mis-sold him a regular premium payment protection insurance (PPI) policy.backgroundCOE sold Mr K the PPI in 2000 in relation to a credit card. The PPI included accident, sickness and unemployment cover.Our adjudicator upheld... (3 pages)View decision
