We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 354994 results
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Decision Reference DRN7518950
9 Jun 2015 Clydesdale Bank Plc Not upheldBanking and creditMr and Mrs W are unhappy that delays in them being given an appointment with a mortgage adviser at Clydesdale Bank Plc meant that they could not have the mortgage product that they wanted. They have also stated that the complaint handler said that he was recommending th... (3 pages)View decision -
Decision Reference DRN2514290
9 Jun 2015 Barclays Bank Plc Not upheldBanking and creditThis complaint is about a secured loan of £100,000 Mr and Mrs L took out with Barclays Bank plc in 2006. This was a second charge loan – that is, an additional loan ranking second in priority behind the main mortgage which was with a different lender – used to consoli... (2 pages)View decision -
Decision Reference DRN1397831
9 Jun 2015 MBNA Limited UpheldPayment protection insurance (PPI)Miss C says MBNA Limited mis-sold her a payment protection insurance (“PPI”) policy.backgroundThis complaint is about a credit card PPI policy taken out in 2003 when Miss C applied for a credit card on the phone. Our adjudicator upheld the complaint. MBNA disagreed ... (2 pages)View decision -
Decision Reference DRN3561779
9 Jun 2015 Northern Bank Limited UpheldPayment protection insurance (PPI)Ms M complains that Northern Bank Limited mis-sold payment protection insurance(PPI) to her, with a loan.backgroundMs M took out a personal loan with Northern Bank in 2001. She also bought a single premium PPI policy.Ms M complains about various aspects of the way Nort... (3 pages)View decision -
Decision Reference DRN9030590
9 Jun 2015 Yorkshire Building Society UpheldPayment protection insurance (PPI)Mrs G has complained that Yorkshire Building Society, trading as Norwich & Peterborough Building Society (YBS) mis-sold her a mortgage payment protection policy (MPPI).backgroundMrs G took out the MPPI at the same time as she took out a mortgage in 2006. It covered... (2 pages)View decision -
Decision Reference DRN7106465
9 Jun 2015 Nationwide Building Society Not upheldPayment protection insurance (PPI)Mr M says Nationwide Building Society (“Nationwide”) mis-sold him a payment protection insurance (PPI) policy.backgroundI attach my provisional decision of March 2015, which forms part of this final decision.In my provisional decision I set out why I didn’t intend to upho... (3 pages)View decision -
Decision Reference DRN4445138
9 Jun 2015 Nationwide Building Society Not upheldPayment protection insurance (PPI)Mr H complains about how Nationwide Building Society (“Nationwide”) dealt with mortgage payment protection insurance (“MPPI”) during his mortgage application in 2010.backgroundMr H had an MPPI policy on his mortgage with Nationwide in 2006. In 2010 he applied for a ne... (2 pages)View decision -
Decision Reference DRN8488493
9 Jun 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr and Mrs P complain that Bank of Scotland plc (BoS), trading as Halifax, mis-sold Mr P mortgage payment protection insurance (PPI).backgroundI understand that the mortgage taken out in 1989 with BoS was in Mr P’s name only. Around the same time he bought PPI to co... (2 pages)View decision -
Decision Reference DRN0912371
9 Jun 2015 Barclays Bank Plc Not upheldBanking and creditMrs B complains about three packaged bank accounts sold to her by Barclays Bank Plc in 2002, 2007 and 2012. background In 2002 Mrs B upgraded to a packaged account called “Additions” before upgrading again in 2007 to a more expensive packaged account called “Additions ... (3 pages)View decision -
Decision Reference DRN1455286
9 Jun 2015 Nationwide Building Society Not upheldInvestment and pensionsMr L’s representative has complained, on his behalf, about the advice he received in September 2008 from Nationwide Building Society to invest into a Norwich Union Portfolio Bond. It was invested into the With-Profits Inflation Protected Guaranteed Fund. Specifically, Mr... (3 pages)View decision
