We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 354994 results
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Decision Reference DRN1582488
9 Jun 2015 Clydesdale Bank Plc Not upheldBanking and creditMs A1 and Ms A2 have complained about the administration and arrears handling on their mortgage account by Clydesdale Bank Plc. The complaint has been conducted throughout by Ms A1.backgroundMs A1 and Ms A2 own a property which is mortgaged to Clydesdale. The mortgage i... (4 pages)View decision -
Decision Reference DRN2484280
9 Jun 2015 Barclays Bank Plc Not upheldBanking and creditMr and Mrs P complain that Barclays Bank Plc failed to tell them that an application to port (transfer) their mortgage to a new property could be declined. As a result they incurred an early repayment charge (ERC) of £9,623.45, which they are asking Barclays to refun... (2 pages)View decision -
Decision Reference DRN7096387
9 Jun 2015 Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. UpheldInsurance (excluding PPI)Mrs and Mr G complain about the way Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. dealt with their travel insurance claim.backgroundMrs G developed serious back pain on a cruise and ended up coming home one day earlier than she was supposed to.... (2 pages)View decision -
Decision Reference DRN6092841
9 Jun 2015 National Westminster Bank Plc Not upheldBanking and creditMr S complains that National Westminster Bank Plc (“NatWest”) stopped the chargeback process it had initiated for a faulty car that he had purchased.backgroundMr S bought a car for £2,495 in April 2014. When it proved faulty, he returned it and paid an additional £1,495 ... (1 page)View decision -
Decision Reference DRN9961054
9 Jun 2015 HSBC Bank plc Not upheldBanking and creditMr B complains about the interest rate and early settlement figure that he paid on a loan he took with HSBC Bank plc.backgroundMr B took a loan with HSBC over 60 months. He says that he had felt pressured to take the loan and had been led to understand that the interes... (2 pages)View decision -
Decision Reference DRN5945165
9 Jun 2015 Yorkshire Building Society UpheldBanking and creditMr C and Miss P’s complaint concerns a request made to Yorkshire Building Society (trading as Chelsea Building Society) to port their mortgage product to a new property.They didn’t meet Chelsea’s lending criteria so Mr C and Miss P obtained a mortgage elsewhere to buy... (2 pages)View decision -
Decision Reference DRN7702733
9 Jun 2015 National Westminster Bank Plc Not upheldInvestment and pensionsH is a limited company and complains that it was mis-sold an interest rate hedging product by National Westminster Bank Plc (“NatWest”).backgroundH borrowed from NatWest to buy commercial properties. The company had an initial loan in 2005, but it was restructured i... (3 pages)View decision -
Decision Reference DRN3456301
9 Jun 2015 Bank of Scotland Plc Not upheldBanking and creditMr Y complains that Bank of Scotland plc, trading as Birmingham Midshires, undervalued a buy to let property he intended to re-mortgage in 2013. This resulted in him being given a lower mortgage offer than he wanted.Mr Y wants Birmingham Midshires to refund the cost... (2 pages)View decision -
Decision Reference DRN4074571
9 Jun 2015 HSBC Bank plc Not upheldBanking and creditMr F complains about how HSBC Bank plc has dealt with him since he accepted an ombudsman’s decision on a previous complaint.backgroundMr F was the director of a limited company, S. He complained before about the interest HSBC was charging. Mr F was also unhappy that th... (2 pages)View decision -
Decision Reference DRN9162589
9 Jun 2015 Teachers' Building Society Not upheldBanking and creditMr and Mrs S complain that Teachers’ Building Society (TBS) is unfairly refusing to transfer their existing mortgage to a new property they want to buy. They say that this is a combination of discrimination because of their age and a refusal to accept that Mr and Mrs ... (3 pages)View decision
