We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
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Decision Reference DRN3666071
5 Oct 2015 The Citimark Partnership Limited UpheldInvestment and pensionsMs B complained that The Citimark Partnership Limited (Citimark) advised her to make unsuitable investments in unregulated collective-investment schemes (UCIS) in her pension. She says they were too high risk for her as a medium risk investor.backgroundIn 2006 Ms B wa... (7 pages)View decision -
Decision Reference DRN7650504
5 Oct 2015 HSBC Bank plc Not upheldInvestment and pensionsMr and Mrs W complain that HSBC Bank Plc mis-sold them a decreasing term life assurance with critical illness policy.backgroundIn 2004 Mr and Mrs W met with an adviser from HSBC to arrange a business loan to help them buy a business. The adviser recommended a dec... (3 pages)View decision -
Decision Reference DRN0257919
5 Oct 2015 Intrinsic Financial Planning Ltd UpheldInvestment and pensionsMr and Mrs G’s complaint is about the advice they were given by Intrinsic Financial Planning Ltd (IFP) to invest into two investment bonds and two ISA’s. They feel that the advice they were given was unsuitable and feel that their investments have performed poorly. T... (16 pages)View decision -
Decision Reference DRN8521798
5 Oct 2015 Lombard North Central Plc Not upheldInvestment and pensionsMr G complains that Lombard North Central Plc mis-sold him a Keyman life assurance policy.background In 2008 Mr G arranged a finance agreement for a car for his business with Lombard North Central. He says he’d alternative cover elsewhere and was led to believe he ne... (2 pages)View decision -
Decision Reference DRN9405167
5 Oct 2015 Sun Life Assurance Company of Canada (U.K.) Limited Not upheldInvestment and pensionsMr D and his representative complain that a Sun Life Assurance Company of Canada (U.K.) Limited whole of life assurance policy sold to him in 1994 wasn’t suitable for his needs. backgroundMr D met with an adviser in 1994 and subsequently took out a whole of life ass... (2 pages)View decision -
Decision Reference DRN7216003
5 Oct 2015 Great Lakes Reinsurance (UK) SE Not upheldInsurance (excluding PPI)Mr H had a breakdown assistance policy with Great Lakes Reinsurance (UK) SE. He says its agents damaged his car and caravan following a breakdown.background Mr H says his car was damaged whilst in a holding area waiting for repairs in a garage abroad. Petrol was sto... (3 pages)View decision -
Decision Reference DRN8782905
5 Oct 2015 Bank of Scotland Plc Not upheldInvestment and pensionsAs the executor for the estate of Mr W, Mrs K complains that Bank of Scotland plc, trading as Halifax, can’t find the details of her late husband’s life assurance policy. She gave it the original papers when he passed away but it didn’t return these to her and no... (2 pages)View decision -
Decision Reference DRN5722000
5 Oct 2015 Millennium Insurance Company Limited UpheldInsurance (excluding PPI)Mrs P’s unhappy with the excess Millennium Insurance Company Limited has applied to a claim on her household insurance. And the speed and way in which her claim was handled.backgroundMrs P bought buildings and contents insurance with Millennium in September 2013. She ... (2 pages)View decision -
Decision Reference DRN5792902
5 Oct 2015 Legal & General Assurance Society Limited Not upheldInsurance (excluding PPI)Mr and Mrs M have complained that they were mis-sold a critical illness policy by Legal & General Assurance Society Limited (‘Legal & General’).backgroundMr and Mrs M took out an interest only mortgage and an endowment policy in 1994. In 1996 they took out a ... (2 pages)View decision -
Decision Reference DRN4582488
5 Oct 2015 Inter Partner Assistance SA Not upheldInsurance (excluding PPI)Mrs P complains that Inter Partner Assistance S.A. gave her poor service under a home emergency insurance policy.backgroundMrs P’s policy was underwritten by IPA. She called for help with a leak of water. She complained about the response.The adjudicator didn’t recommend... (2 pages)View decision
