We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN8271487
13 Jan 2016 Legal & General Insurance Limited UpheldInsurance (excluding PPI)Mrs D is unhappy that Legal and General Insurance Limited (L&G) won’t pay her claim for damage caused by a leaking pipe.backgroundI wrote a provisional decision on this case in December 2015. I’ve attached a copy which forms part of my final decision. Mrs D respond... (4 pages)View decision -
Decision Reference DRN0969750
13 Jan 2016 Barclays Bank Plc UpheldBanking and creditMiss C has complained that Barclays Bank plc (“Barclays”) mis-sold her an Additions Active packaged bank account in 2009. backgroundMiss C also complained about the sale of an Additions account that took place sometime before January 1998. One of our adjudicators looked in... (2 pages)View decision -
Decision Reference DRN3292596
13 Jan 2016 Bank of Scotland Plc Not upheldBanking and creditMr and Mrs R complain that Bank of Scotland plc closed their sterling business account. They also complain it did not respond appropriately to their complaint.Mr and Mrs R raised concerns about another account with Bank of Scotland which is dealt with as a separate... (2 pages)View decision -
Decision Reference DRN5110546
13 Jan 2016 Barclays Bank Plc UpheldBanking and creditMr H has complained that Barclays Bank plc (“Barclays”) mis-sold him an Additions Active packaged bank account in 2010. backgroundMr H also complained about the sale of Additions and First Additions accounts that took place in 2003 and 2005. One of our adjudicators looked ... (3 pages)View decision -
Decision Reference DRN9824630
13 Jan 2016 Royal & Sun Alliance Insurance Plc UpheldInsurance (excluding PPI)Mr and Mrs M complain that Royal & Sun Alliance Insurance Plc (“RSA”) has settled their claim for a water leak under their buildings and contents insurance policy by paying cash instead of fixing the problem. And they say it didn’t pay enough for them to fix ... (5 pages)View decision -
Decision Reference DRN7659046
13 Jan 2016 Creation Consumer Finance Ltd UpheldPayment protection insurance (PPI)Mr M says Creation Consumer Finance Ltd mis-sold him payment protection insurance (PPI).backgroundIn 2007 Mr M bought some electrical goods in a shop. He took out a loan to pay for them. At the same time Creation sold him a PPI policy – the cost of which was a... (2 pages)View decision -
Decision Reference DRN7651662
13 Jan 2016 Barclays Bank Plc UpheldBanking and creditMr H has complained that Barclays Bank plc (“Barclays”) mis-sold him an Additions Plus packaged bank account in 2008. Mr H has used a claims management company (CMC) to bring this complaint to us.backgroundMr H also complained about the sale of an Additions account th... (3 pages)View decision -
Decision Reference DRN1900098
13 Jan 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss P says that she was mis-sold a regular premium mortgage payment protection insurance (MPPI) policy by Lloyds Bank PLC (Lloyds).backgroundMiss P took out a mortgage with Lloyds in 1995. At the same time she was sold a regular premium MPPI policy.Our adjudicator didn’t... (2 pages)View decision -
Decision Reference DRN0244019
13 Jan 2016 The Royal Bank of Scotland Plc Not upheldBanking and creditMr and Mrs M have complained that The Royal Bank of Scotland Plc (RBS) mis-sold two packaged bank accounts to them. They pay a monthly fee for the account which offers several benefits in return.Mr and Mrs M have used a claims management company (CMC) to bring their... (3 pages)View decision -
Decision Reference DRN3084995
13 Jan 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr and Mrs M say Bank of Scotland plc (trading as “Halifax”) mis-sold Mr M a payment protection insurance (PPI) policy.backgroundThis complaint is about a regular premium PPI policy taken out with a loan in 2002. The loan was for 14 years although it was paid off in... (2 pages)View decision
