We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 372144 results
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Decision Reference DRN1028187
2 Dec 2015 Ageas Insurance Limited Not upheldInsurance (excluding PPI)Mrs E complains that Ageas Insurance Limited refused a claim on her legal expenses insurance policy.All references to Ageas Insurance Limited include reference to its claims handlers. backgroundIn July 2012, Mrs E employed an architect to provide drawings and obtain pla... (3 pages)View decision -
Decision Reference DRN1849074
2 Dec 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mrs A say Bank of Scotland plc (trading as Halifax – “Halifax”) mis-sold her a payment protection insurance (“PPI”) policy.backgroundThis complaint is about a monthly premium PPI policy taken out with a secured loan in 2000. Our adjudicator didn’t uphold the complaint. ... (2 pages)View decision -
Decision Reference DRN4999959
2 Dec 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr and Mrs T say Bank of Scotland plc (trading as Halifax – “Halifax”) mis-sold them a payment protection insurance (“PPI”) policy.backgroundThis complaint is about a monthly premium PPI policy taken out with a secured loan in 1998. The PPI was taken out in Mr T’s name... (2 pages)View decision -
Decision Reference DRN7527494
2 Dec 2015 The Royal London Mutual Insurance Society Limited Not upheldInsurance (excluding PPI)Mrs C has complained about The Royal London Mutual Insurance Society Limited’s (‘Royal London’) decision not to consider a claim under her life and critical illness insurance policy.backgroundIn 2006, Mrs C took out a ‘Self Assurance’ plan which provided life and critica... (2 pages)View decision -
Decision Reference DRN0050722
2 Dec 2015 Nationwide Building Society Not upheldBanking and creditMrs P complains that Nationwide Building Society (“Nationwide”) has not paid money into her account despite her ex-tenant asking it to do so. She says that Nationwide admitted that it had made a mistake but it has refused to pay her the money.Mr P represents Mrs P ... (2 pages)View decision -
Decision Reference DRN2723212
2 Dec 2015 DFS Trading Limited UpheldPayment protection insurance (PPI)Mr R says DFS Trading Limited (“DFS”) mis-sold him a payment protection insurance (“PPI”) policy.backgroundIn 2005 DFS sold Mr R a regular premium PPI policy alongside a hire purchase agreement. The sale took place in a meeting in store. Mr R was self-employed at the ... (2 pages)View decision -
Decision Reference DRN1383348
2 Dec 2015 ACF Car Finance Limited Not upheldPayment protection insurance (PPI)Mr C complains that ACF Car Finance Limited (ACF) mis-sold him a payment protection insurance (PPI) policy.backgroundIn 2008 Mr C took out a loan through ACF to buy a car. ACF also advised Mr C to buy PPI. Mr C borrowed extra to pay for the policy, which was added to ... (2 pages)View decision -
Decision Reference DRN7143445
2 Dec 2015 The Society of Lloyd's UpheldInsurance (excluding PPI)Mr M complains that Society of Lloyd’s (‘Lloyd’s) turned down his cancellation claim under his travel insurance policy. backgroundIn May 2012 Mr M renewed his annual travel insurance policy, which is underwritten by Lloyd’s. It was a specialist policy that allowed him to ... (4 pages)View decision -
Decision Reference DRN8806247
2 Dec 2015 Lloyds Bank PLC Not upheldBanking and creditMr P complains Lloyds Bank PLC didn’t tell him a particular bank branch was closed and he found its online branch locator wasn’t helpful. He complains about how interest is added to his Lloyds account and he’s unhappy about how Lloyds has generally handled his complain... (3 pages)View decision -
Decision Reference DRN1890468
2 Dec 2015 TSB Bank plc UpheldBanking and creditMr M is unhappy about TSB Bank plc’s handling of his cash ISA. Specifically, he wasn’t told that his fixed rate ISA had matured, and so he lost the chance to invest at a better rate. background The bank accepted it had made an error. It identified that it had... (2 pages)View decision
