We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 383377 results
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Decision Reference DRN1420675
31 Mar 2016 National Westminster Bank Plc UpheldBanking and creditMr W complains how National Westminster Bank Plc conducted his business account. He brings this complaint as a director.backgroundMr W bought a number of complaints to the attention of NatWest. To summarise, he complained about the following:-NatWest’s request for details... (2 pages)View decision -
Decision Reference DRN8887601
31 Mar 2016 National Westminster Bank Plc Not upheldBanking and creditMr W complains about how National Westminster Bank Plc conducted his personal account.backgroundMr W says that NatWest increased the interest rate on his overdraft facility without any notice and then cancelled this facility all together. He further complains that it we... (2 pages)View decision -
Decision Reference DRN8102582
31 Mar 2016 One Sure Insurance Limited UpheldInsurance (excluding PPI)Mr M complains that One Sure Insurance Limited gave him poor service in relation to his motor trade insurance policy.backgroundMr M first took out a policy through One Sure in October 2012. His wife was on the policy as a named driver. Mr M sent One Sure all the ... (2 pages)View decision -
Decision Reference DRN0516087
31 Mar 2016 Nationwide Building Society Not upheldPayment protection insurance (PPI)Mr and Mrs D say Nationwide Building Society mis-sold them two payment protection insurance (PPI) policies.backgroundI attach my provisional decision of 25 February 2016, which forms part of this final decision.In my provisional decision I set out why I didn’t think I sh... (4 pages)View decision -
Decision Reference DRN6060056
31 Mar 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr H complains about the sale of a single premium payment protection insurance (PPI) policy taken out in 1999 in connection with a business loan arranged by Lloyds Bank PLC. Mr H says the policy was mis-sold.backgroundThe adjudicator said the complaint shouldn’t be upheld... (2 pages)View decision -
Decision Reference DRN0444875
31 Mar 2016 Chase de Vere Independent Financial Advisers limited UpheldInsurance (excluding PPI)Ms C has complained that Chase de Vere Independent Financial Advisers Limited mis-sold her two income protection insurance policies.backgroundMs C held two income protection policies with insurer A. In 2006, she met with an adviser from Chase de Vere. On his advice, she t... (3 pages)View decision -
Decision Reference DRN0029405
31 Mar 2016 Perrys Motor Sales Limited Not upheldPayment protection insurance (PPI)Mr D1 and Mr D2 complained that they were mis-sold a payment protection insurance (PPI) policy with a car loan by Perrys Motor Sales Limited (“Perrys”). backgroundMr D1 and Mr D2 bought the PPI policy in August 2005 when they bought a car. Perrys said that the ... (2 pages)View decision -
Decision Reference DRN0623975
31 Mar 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr B complains that Bank of Scotland Plc (trading at the time of sale as Halifax) mis-sold him a mortgage payment protection insurance (“MPPI”) policy.backgroundMr B bought a regular premium MPPI policy in 2004 to protect his mortgage repayments against accidents, sic... (2 pages)View decision -
Decision Reference DRN3834374
31 Mar 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr M has complained that Bank of Scotland plc mis-sold him a credit card payment protection insurance (PPI) policy.backgroundMr M bought the PPI policy in July 1995. The policy cost Mr M 78p for each £100 he owed on his credit card. If he’d successfully claimed on ... (2 pages)View decision -
Decision Reference DRN6517833
31 Mar 2016 Bank of Scotland Plc Not upheldBanking and creditMr F complains that Bank of Scotland plc, trading as Halifax, didn’t let him know about unusual transactions being debited to his credit card account.backgroundMr F’s credit card account has been debited with a considerable number of payments to one specific online st... (2 pages)View decision
