We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 354994 results
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Decision Reference DRN4813176
10 Jun 2015 MKDP LLP Not upheldBanking and creditMr L complains that MKDP LLP is chasing him for a debt which he does not owe. He says that the debt relates to an agreement taken out by him and Mrs L but only he is being chased.backgroundMr and Mrs L entered into a credit agreement to acquire a car in 2006. ... (2 pages)View decision -
Decision Reference DRN6282334
10 Jun 2015 Barclays Bank Plc Not upheldBanking and creditMr R complains about what happened when Barclays Bank PLC closed his joint account.backgroundWhen he complained, Barclays said it had closed the account on the instructions of Mr R’s ex-partner, in line with the account terms and conditions. But the bank admitted it... (2 pages)View decision -
Decision Reference DRN2116165
10 Jun 2015 Digital Finance Services UK Limited UpheldBanking and creditMs H is unhappy with Digital Finance Services UK Limited’s administration of her account.backgroundMs H took out a loan with Digital Finance. She subsequently entered into a debt management plan. She says she’s made more than enough payments through her representative ... (2 pages)View decision -
Decision Reference DRN7536646
10 Jun 2015 Bank of Scotland Plc Not upheldBanking and creditMiss M complains that Bank of Scotland plc (trading as Halifax) has blocked her account and won’t release the money in it even though she says it followed procedures correctly when it allowed money to be transferred into the account.backgroundMiss M is one of the exe... (2 pages)View decision -
Decision Reference DRN8544029
10 Jun 2015 The Royal Bank of Scotland Plc Not upheldBanking and creditMrs K complains that The Royal Bank of Scotland plc (“RBS”) mis-sold her a loan.backgroundMrs K is unhappy that the interest rate she was given for her loan was higher than she was initially offered – so she has to pay back more money over a longer period than she o... (2 pages)View decision -
Decision Reference DRN9934099
10 Jun 2015 Barclays Bank Plc Not upheldBanking and creditMr G complains about an overseas timeshare contract he and his wife entered into which he says was misrepresented to them and breached. He paid the deposit using his credit card issued by Barclays Bank Plc (trading as Barclaycard) Mr G brings the claim against Bar... (2 pages)View decision -
Decision Reference DRN5957239
9 Jun 2015 Northridge Finance Limited Not upheldBanking and creditMrs C complains about the sunroof on a car she bought under a hire purchase agreement with Northridge Finance Limited in October 2011. The problems happened in November 2014.our initial conclusionsThe adjudicator did not recommend that the complaint should be upheld. She considered... (2 pages)View decision -
Decision Reference DRN9329984
9 Jun 2015 The Car Finance Company (2007) Ltd Not upheldBanking and creditMr and Mrs S complain that the car they got from The Car Finance Company (2007) Ltd (TCFC) under a hire purchase agreement was not of satisfactory quality.backgroundMr and Mrs S obtained the car in February 2014, when it was nearly six years old. In September 2014 t... (2 pages)View decision -
Decision Reference DRN0044750
9 Jun 2015 Nationwide Building Society Not upheldBanking and creditMr and Mrs B complain that Nationwide Building Society unfairly refused their application for mortgage lending.backgroundMr and Mrs B applied to Nationwide for mortgage borrowing. They wanted to borrow around £100,000 to carry out various improvements to their property. ... (2 pages)View decision -
Decision Reference DRN4878739
9 Jun 2015 Bank of Scotland Plc UpheldBanking and creditMiss B complains that Bank of Scotland plc (trading as Halifax) will not refund current account charges which she says have caused her financial hardship.background Miss B holds a current account with Halifax. She says that she has been complaining to Halifax since 2... (2 pages)View decision
