We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366350 results
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Decision Reference DRN0882084
8 Oct 2015 The National Farmers' Union Mutual Insurance Society Limited Not upheldInsurance (excluding PPI)Mr and Mrs A have complained, through their representative Mr L, about a settlement offer from The National Farmers’ Union Mutual Insurance Society Limited (NFU) after they made a claim under their home insurance policy. Specifically they’ve complained that NFU will n... (3 pages)View decision -
Decision Reference DRN5632449
8 Oct 2015 UK Insurance Limited UpheldInsurance (excluding PPI)Mr H complains about the way in which UK Insurance Limited (UKIL) dealt with a claim he made under his car insurance policy following an accident in February 2014. backgroundThe accident occurred at a roundabout. The other driver was leaving the roundabout as Mr H was... (4 pages)View decision -
Decision Reference DRN9315797
8 Oct 2015 Philippa Gee Wealth Management Limited Not upheldInvestment and pensionsMr and Mrs J say Philippa Gee Wealth Management Limited (“the business”) made wholesale changes to their investments against their wishes. They believe they have suffered financial losses as a result of being out of the market and additional charges that have been ap... (3 pages)View decision -
Decision Reference DRN2229185
8 Oct 2015 Barclays Bank Plc Not upheldBanking and creditMr P complains on behalf of his wife, Mrs P. He says that Barclays Bank PLC, trading as Barclaycard, shouldn’t have issued her with a credit card. background Mrs P took out a credit card in March 2013 with a credit limit of £10,000. She made a balance transfer to th... (2 pages)View decision -
Decision Reference DRN3535923
8 Oct 2015 Tesco Underwriting Limited Not upheldInsurance (excluding PPI)Miss O complains that Tesco Underwriting Limited settled a claim made under her car insurance policy on the basis of a 50/50 split in liability.backgroundIn August 2013, while Miss O was travelling in a slow moving line of traffic, she was involved in a collision ... (2 pages)View decision -
Decision Reference DRN2144563
8 Oct 2015 Wesleyan Assurance Society Not upheldInsurance (excluding PPI)Mrs M complains that Wesleyan Assurance Society has declined her claim under the terms and conditions of her critical illness policy. backgroundIn June 2013, Mrs M made a claim under her critical illness policy. Wesleyan did not accept the claim. It said Mrs M had no... (2 pages)View decision -
Decision Reference DRN0526043
8 Oct 2015 Halifax General Insurance Services Limited UpheldInsurance (excluding PPI)Mrs K complains Halifax General Insurance Services Limited (Halifax) didn’t return receipts and valuations she gave it to support a theft claim. background In 2009 Mrs K made a theft claim on her home insurance. To support this she gave Halifax receipts and valuations... (2 pages)View decision -
Decision Reference DRN1309012
8 Oct 2015 Elite Insurance Company Limited UpheldInsurance (excluding PPI)Mr D complains about Elite Insurance Company Limited’s decision to decline his legal expenses claim.All references to Elite include its claims handlers. backgroundI issued a provisional decision on this complaint and an extract from that decision follows:Mr D suffered hearin... (5 pages)View decision -
Decision Reference DRN4698844
8 Oct 2015 Aviva Insurance Limited Not upheldInsurance (excluding PPI)Mr P complains that his car was damaged while being transported back to the UK under the terms of his breakdown policy with Aviva Insurance Limited. backgroundFollowing a breakdown while Mr P was in France, Aviva arranged for Mr P’s car to be repatriated to his loca... (2 pages)View decision -
Decision Reference DRN2024327
8 Oct 2015 Lending Stream Llc UpheldBanking and creditMs K says it was wrong of Lending Stream Llc to lend her money and it’s their fault the loans have defaulted.backgroundMs K borrowed £80, £120 and £350 from Lending Stream in March, April and May 2014 respectively. She says Lending Stream should have realised she coul... (2 pages)View decision
