We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 374385 results
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Decision Reference DRN5412741
22 Dec 2015 Barclays Bank Plc Not upheldInvestment and pensionsMr A complains that a hospital cash plan was mis-sold to him by Barclays Bank PLC. He is being helped with his complaint by a representative.backgroundMr A took out a hospital cash plan in December 2000. He cancelled the plan in December 2008. He complained to Barclays ... (2 pages)View decision -
Decision Reference DRN5156683
22 Dec 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mrs L complains that Bank of Scotland plc (trading as Halifax) mis-sold her a payment protection insurance (PPI) policy.backgroundMrs L took out a PPI policy to protect her mortgage. It would’ve paid a monthly benefit for up to 12 months if Mrs L was too ill to ... (2 pages)View decision -
Decision Reference DRN0405859
22 Dec 2015 Pinnacle Insurance Plc Not upheldInsurance (excluding PPI)Mrs R believes she was mis-sold her pet insurance policy, and that Pinnacle Insurance Plc gave her incorrect information. This led to a claim being declined. backgroundMrs R believed it was a Lifetime pet insurance policy she had bought online on 9 January 2015. On 1 ... (2 pages)View decision -
Decision Reference DRN8445404
22 Dec 2015 CIS General Insurance Limited Not upheldInsurance (excluding PPI)Mr and Mrs M complain that CIS General Insurance Limited mis-sold them their home insurance policy.background I’ve set out the background and circumstances of this complaint and my initial thinking in my November 2015 provisional decision. I attach a copy of that decisi... (5 pages)View decision -
Decision Reference DRN6173926
22 Dec 2015 Sun Life Assurance Company of Canada (U.K.) Limited UpheldInvestment and pensionsMrs H is complaining about a reviewable whole of life policy she holds with Sun Life Assurance Company of Canada (U.K.) Limited. She has said that she believes the policy was mis-sold and she’s unhappy with the return from the policy.backgroundMrs H arranged a whole ... (2 pages)View decision -
Decision Reference DRN1648591
22 Dec 2015 GE Money Home Lending Limited Not upheldPayment protection insurance (PPI)Mr D complains that GE Money Home Lending Limited (‘GEM’) mis-sold payment protection insurance (‘PPI’) to him when he re-mortgaged his home in 2007. backgroundI issued a provisional decision in this case in which I said I didn’t think the complaint should be upheld. ... (3 pages)View decision -
Decision Reference DRN6493928
22 Dec 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr and Mrs W say Bank of Scotland plc (trading as “Halifax”) mis-sold Mr W a payment protection insurance (PPI) policy.backgroundThis complaint is about a regular premium PPI policy taken out with a loan in 2001. The loan was for 5 years and was paid off 2002. The loa... (2 pages)View decision -
Decision Reference DRN9696960
22 Dec 2015 Aviva Insurance Limited UpheldPayment protection insurance (PPI)Mr L’s unhappy with how Aviva Insurance Limited has dealt with his claim for permanent total disablement (“PTD”) under a mortgage payment protection insurance policy.backgroundMr L was involved in an accident many years ago and suffered injuries to his shoulder, back an... (3 pages)View decision -
Decision Reference DRN6692527
22 Dec 2015 Santander UK Plc UpheldPayment protection insurance (PPI)Mr S complains that he was mis-sold a regular premium payment protection insurance (PPI) policy when applying for a loan in January 2009. He says that Santander UK Plc (“Santander”) mis-sold the policy to him.backgroundHaving looked at the case, the adjudicator thought ... (2 pages)View decision -
Decision Reference DRN3961169
22 Dec 2015 Sanlam Life & Pensions UK Limited UpheldInvestment and pensionsMr L complains that he didn’t require life cover. But he was sold a whole-of-life policy by Sanlam Life and Pensions UK Limited, which he considered to be for savings purposes.backgroundRepresented by a claims management company, Mr L complained to Sanlam. It rejec... (2 pages)View decision
