We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 344609 results
-
Decision Reference DRN-4962428
16 Aug 2024 Madison CF UK Limited UpheldConsumer CreditDRN-4962428 The complaint Ms W complains that Madison CF UK Limited trading as 118 118 Money (Madison) irresponsibly enter her across ten loans from February 2016 until September 2020. What happened I set out the background to this complaint and my initial findings in my provisional dec... (6 pages)View decision -
Decision Reference DRN-4969911
16 Aug 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4969911 The complaint Mr R is being represented by a claims manager. He’s complaining about NewDay Ltd because he says it lent irresponsibly by giving him credit cards he couldn’t afford to repay. What happened In February 2020, Mr R opened a Marbles credit card account with an init... (5 pages)View decision -
Decision Reference DRN-4943574
16 Aug 2024 Bank of Scotland Plc Not upheldConsumer CreditDRN-4943574 Complaint Miss M has complained about a personal loan which she says Bank of Scotland Plc (trading as “Halifax”) unfairly lent to her. She says that she believes this loan was determined by credit score ratings rather than her personal status and the level of borrowing was ... (3 pages)View decision -
Decision Reference DRN-4958263
16 Aug 2024 Lendable Ltd Not upheldConsumer CreditDRN-4958263 Complaint Miss C has complained about a loan Lendable Ltd (“Lendable”) provided to her. She says that Lendable provided her with an unaffordable loan at a time when she was desperate for funds. She also argues that she has already paid more than she borrowed and an amount w... (3 pages)View decision -
Decision Reference DRN-4882590
15 Aug 2024 True Potential Investments LLP Not upheldInvestmentsDRN-4882590 The complaint Mrs M and Mr B bring this complaint on behalf of the estate of their late mother, Mrs B. They say that True Potential Investments LLP (‘TPI’) acted unreasonably with the administration of Mrs B’s investments by failing to freeze them upon notification that Mrs ... (7 pages)View decision -
Decision Reference DRN-4866657
15 Aug 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4866657 The complaint A limited company, which I will refer to as B, complains about the handling of its commercial vehicle insurance claim(s) by Aviva Insurance Limited. What happened The following is only intended as a brief summary of events. B operates in what I will refer to as... (4 pages)View decision -
Decision Reference DRN-4774114
15 Aug 2024 Aviva Insurance Limited UpheldInsuranceDRN-4774114 The complaint A limited company, which I will refer to as M, complains about the handling and settlement of its motor insurance claim by Aviva Insurance Limited. What happened The following is intended only as a brief summary of events. Additionally, although other parties h... (3 pages)View decision -
Decision Reference DRN-4964978
15 Aug 2024 Sainsbury's Bank Plc Not upheldConsumer CreditDRN-4964978 The complaint Ms H says Sainsbury's Bank Plc (SB) irresponsibly lent to her. What happened Ms H took out an £11,000 loan over 36 months from SB on 29 August 2015. The monthly repayments were £348.47, the total repayable was £12,545 and the APR was 9.1%. Ms H says SB’s ... (3 pages)View decision -
Decision Reference DRN-4969374
15 Aug 2024 Starling Bank Limited UpheldBanking and PaymentsDRN-4969374 The complaint A limited company, which I’ll refer to as ‘D’, complains that Starling Bank Limited restricted access to its accounts for one of its employees. This complaint is brought to this service by one of D’s directors, whom I’ll refer to as ‘Mr C’. What happened On 7... (5 pages)View decision -
Decision Reference DRN-4880261
15 Aug 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4880261 The complaint Miss M complains that Admiral Insurance Company Limited have provided poor customer service when dealing with her claim. What happened Miss M held a motor policy with Admiral on which her parents were both named drivers. In September 2022 Miss M’s car was dam... (4 pages)View decision