We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 344609 results
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Decision Reference DRN-4922870
16 Aug 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4922870 The complaint E, a limited company, complains that Barclays Bank UK PLC wrongly converted an international payment from sterling to currency before sending it resulting in financial loss. What happened E said that it gave instructions to Barclays to send a payment abroad in ... (2 pages)View decision -
Decision Reference DRN-4958032
16 Aug 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4958032 The complaint Mr and Mrs V complain that Royal & Sun Alliance Insurance Limited (RSA) applied an unfair policy term to incorrectly decline their subsidence claim. Any reference to RSA in this decision includes its respective agents unless specified otherwise. What happe... (4 pages)View decision -
Decision Reference DRN-4880644
16 Aug 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4880644 The complaint Mr L is unhappy that Monzo Bank Ltd applied a Cifas marker against his name. He wants the marker removed. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. Mr L opened an account with Mo... (3 pages)View decision -
Decision Reference DRN-4908553
16 Aug 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4908553 The complaint S, a limited company, complains that Barclays Bank UK PLC closed its accounts without giving notice. What happened S had accounts with Barclays. In 2022, Barclays decided to close the accounts immediately. S says that, as a consequence, it has suffered signific... (3 pages)View decision -
Decision Reference DRN-4947402
16 Aug 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4947402 The complaint Mr W has complained that Loans 2 Go Limited (“L2G”) gave him a loan without properly considering his finances. Had it carried out further checks, L2G would’ve concluded he couldn’t afford to repay it. What happened Mr W was advanced one loan of £1,500 on 10 Ju... (4 pages)View decision -
Decision Reference DRN-4785363
16 Aug 2024 Wakam UpheldInsuranceDRN-4785363 The complaint Miss D complains that Wakam didn’t assist her with resolving issues with her telematics app which records driving data for her commercial vehicle insurance policy. Any reference to Wakam includes the actions of its agents. What happened Miss D has a telematics ... (3 pages)View decision -
Decision Reference DRN-4885606
16 Aug 2024 PayPal UK Ltd Not upheldBanking and PaymentsDRN-4885606 The complaint Mr B complains about how PayPal UK Ltd dealt with a payment he received. What happened In June 2024, Mr B received a payment through PayPal and was charged a seller’s fee because of the details the payment was sent with. As it looked like the payment had been r... (2 pages)View decision -
Decision Reference DRN-4934726
16 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4934726 The complaint X complains that Revolut Ltd won’t refund money he lost after falling victim to a scam. What happened In 2022, X received a text message saying he was eligible for an energy bill rebate. X followed the link which took him to what appeared to be a legitimate go... (8 pages)View decision -
Decision Reference DRN-4834726
16 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4834726 The complaint Miss M complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In August 2023, Miss M saw an advert online for a cryptocurrency investment company. She followed a link to the company’s website and filled in h... (3 pages)View decision -
Decision Reference DRN-4860397
16 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4860397 The complaint Mr F complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In October 2023, Mr F saw an advert online for a cryptocurrency investment company. He followed a link to the company’s website, filled in his detail... (3 pages)View decision