We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 353101 results
-
Decision Reference DRN-4573317
14 Mar 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-4573317 The complaint Mr S complains that Capital One (Europe) Plc won’t refund him for two heaters he bought using his Capital One Credit card. What happened In October 2022 Mr S purchased two heaters from an online Merchant paying £164.03 using his Capital One credit card. But he did... (3 pages)View decision -
Decision Reference DRN-4595635
14 Mar 2024 Ageas Insurance Limited Not upheldInsuranceDRN-4595635 The complaint Mr and Mrs S complain that Ageas Insurance Limited incorrectly advised them that their home insurance premium wouldn’t be affected by a claim on the policy. Mr and Mrs S are joint policyholders. As most of the communication relating to the complaint has been from ... (3 pages)View decision -
Decision Reference DRN-4534208
14 Mar 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4534208 The complaint Mrs W complains Tesco Personal Finance PLC trading as Tesco Bank unfairly declined her fraud claim and didn’t provide enough assistance when she was in persistent debt. What happened The Investigator has set out a clear and detailed background to the complaint, so... (5 pages)View decision -
Decision Reference DRN-4464407
14 Mar 2024 Motability Operations Limited Not upheldConsumer CreditDRN-4464407 The complaint Mr B is unhappy with the support given to him by Motability Operations Limited (MO) when he experienced problems with a car supplied to him under a hire agreement. What happened In June 2022 Mr B was supplied with a new car by MO under a hire agreement. As part of... (3 pages)View decision -
Decision Reference DRN-4649908
14 Mar 2024 Vitality Health Limited Not upheldInsuranceDRN-4649908 The complaint Mr B has complained that Vitality Health Limited (‘Vitality’) didn’t give him clear information about the hospital he used and he was charged 40% co-payment. What happened Mr B has a private medical insurance policy, underwritten by Vitality. Vitality authorised t... (2 pages)View decision -
Decision Reference DRN-4533936
14 Mar 2024 Omni Capital Retail Finance Limited Not upheldConsumer CreditDRN-4533936 The complaint Mr L complains that Omni Capital Retail Finance Limited (“Omni”) will not let him cancel a fixed sum loan he took out with it to fund a training course he said was mis-sold to him. What happened In December 2021 Mr L bought a training course from a supplier I’ll c... (4 pages)View decision -
Decision Reference DRN-4661934
14 Mar 2024 Oakbrook Finance Limited Not upheldConsumer CreditDRN-4661934 The complaint Mr S says Oakbrook Finance Limited irresponsibly lent to him. What happened Mr S took out a loan for £2,000 over 24 months in September 2022. The monthly repayments were £132.70 and the total repayable was £3,192.96. He says the loan should not have been approved ... (3 pages)View decision -
Decision Reference DRN-4683530
14 Mar 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4683530 The complaint Ms F complains about how Clydesdale Financial Services Limited (trading as Barclays Partner Finance) dealt with her request for a refund of her purchase of a mobile phone, and related issues. What happened In August 2021 Ms F bought a mobile phone from a third par... (4 pages)View decision -
Decision Reference DRN-4524356
14 Mar 2024 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4524356 The complaint Mr W complains The Royal Bank of Scotland Plc (RBS) didn’t stop and won’t refund him three payments he made to a retailer using Faster Payment bank transfers. What happened Mr W said he paid for a watch in spring 2023, but he did not receive it. He explained RBS ... (4 pages)View decision -
Decision Reference DRN-4526342
14 Mar 2024 Astrenska Insurance Limited Not upheldInsuranceDRN-4526342 The complaint Mr A has complained that Astrenska Insurance Limited trading as Collinson Insurance have declined his claim for a lost phone. What happened Mr A says he lost his phone around 10.30 on the morning of 7 August when taking his car to the garage. He reported his phone... (3 pages)View decision
