We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 353101 results
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Decision Reference DRN-4612053
14 Mar 2024 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-4612053 The complaint Mr D complains about the delays and level of service provided by Accredited Insurance (Europe) Ltd when he made a claim on his motor insurance policy. He wants compensation for the inconvenience caused. What happened Mr D made a claim on his policy after his catal... (2 pages)View decision -
Decision Reference DRN-4589957
14 Mar 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4589957 The complaint Mr H and Ms W complain HSBC UK Bank Plc declined their application for a joint Advance bank account. What happened Mr H and Ms W applied to HSBC for a joint Advance bank account. HSBC declined their application and offered a joint basic account instead. Mr H and M... (2 pages)View decision -
Decision Reference DRN-4674255
14 Mar 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4674255 The complaint Mrs A complains about Admiral Insurance (Gibraltar) Limited’s (Admiral) handling of a fraudulent claim made against her and the poor standard of service she received, under her motor insurance policy. What happened In September 2022 Mrs A says a man placed his mot... (5 pages)View decision -
Decision Reference DRN-4565277
14 Mar 2024 Tandem Motor Finance Limited UpheldConsumer CreditDRN-4565277 The complaint Mr O complains that a car acquired with finance from Tandem Motor Finance Limited (“TMF”) wasn’t of satisfactory quality. What happened In June 2023 Mr O was supplied with a car and entered into a hire purchase agreement with TMF. At the point of supply the car wa... (3 pages)View decision -
Decision Reference DRN-4601483
14 Mar 2024 Lendable Ltd Not upheldConsumer CreditDRN-4601483 The complaint Mr K complains that Lendable Ltd lent irresponsibly when it approved a loan application he made. What happened Mr K applied for a loan of £10,000 plus fees of £590 in April 2021. In his application, Mr K said he was employed full time with an income of £2,796 a m... (3 pages)View decision -
Decision Reference DRN-4572459
14 Mar 2024 Arthur J. Gallagher (UK) Ltd UpheldInsuranceDRN-4572459 The complaint Mr and Mrs H complain about the way Arthur J. Gallagher (UK) Ltd trading as Arthur J. Gallagher (Specialty) (“AJG”) arranged a home insurance policy for them, resulting in their policy being avoided. What happened Mr and Mrs H had two properties. They took out ins... (4 pages)View decision -
Decision Reference DRN-4587549
14 Mar 2024 Barclays Bank UK PLC Not upheldInvestmentsDRN-4587549 The complaint Mr F complains that Barclays Bank UK PLC (Barclays) gave misleading information about an execution price. Mr F believes he lost out as a result of being given confusing information. What happened On 31 May 2023, Mr F called Barclays to sell 11085976 units of Barc... (2 pages)View decision -
Decision Reference DRN-4552024
14 Mar 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4552024 The complaint Mrs M complains Monzo Bank Ltd (“Monzo”) refuses to refund her for transactions on her account she says she didn’t make. What happened Mrs M says two transactions, one for £1500 and one for £500, were made on her account on 9 February 2023 and 25 March 2023 respec... (2 pages)View decision -
Decision Reference DRN-4679267
14 Mar 2024 Allianz Insurance Plc Not upheldInsuranceDRN-4679267 The complaint Mrs W complains about the price charged by Allianz Insurance plc (“Allianz”) to renew her pet insurance policy. What happened Mrs W received a quote to renew her policy which she says was significantly higher than what she’d paid the previous year. So, Mrs W compl... (3 pages)View decision -
Decision Reference DRN-4587540
14 Mar 2024 Advantage Finance Ltd Not upheldConsumer CreditDRN-4587540 The complaint Mrs B complains about the way Advantage Finance Ltd has dealt with her concerns over the quality of a car it supplied to her under a hire-purchase agreement. What happened In May 2022 Mrs B entered into a 48-month hire-purchase agreement with Advantage for a used ... (2 pages)View decision
