We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 352408 results
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Decision Reference DRN-4637694
8 Mar 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4637694 Complaint Mr M has complained about an overdraft that Monzo Bank Ltd (“Monzo”) provided to him. He says the overdraft, which then had its limit increased, shouldn’t have been lent as it was unaffordable. Background Mr M has also complained about Monzo’s decision to provide him ... (3 pages)View decision -
Decision Reference DRN-4670016
8 Mar 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4670016 The complaint Mr K has complained about his motor and breakdown insurer Admiral Insurance (Gibraltar) Limited because when his car stopped working in France it wouldn’t assist. What happened He had breakdown and European cover alongside his motor insurance policy. Admiral under... (4 pages)View decision -
Decision Reference DRN-4321406
7 Mar 2024 London Stone Securities Limited Not upheldInvestmentsDRN-4321406 The complaint Mr H complains about the advice and service provided by London Stone Securities Limited, referred to as “LSS”. In summary, he says: He’s unhappy about the financial losses incurred in his Self-Invested Personal Pension (“SIPP”), under the management of LSS. He s... (6 pages)View decision -
Decision Reference DRN-4648448
7 Mar 2024 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-4648448 The complaint Mr D complains that American Express Services Europe Limited (AESEL) applied a refund to clear the outstanding balance on his late sons’ credit card. What happened Mr D’s son passed away in March 2023. On 5 April 2023 Mr D notified AESEL and emailed a bereavement ... (2 pages)View decision -
Decision Reference DRN-4660608
7 Mar 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4660608 The complaint Mr L complains that Clydesdale Bank Plc trading as Virgin Money placed a block on his account for no reason. What happened Mr L holds a credit card with Virgin Money. He updated his mobile number and home number and received an email from Virgin to say it had upda... (2 pages)View decision -
Decision Reference DRN-4667729
7 Mar 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4667729 The complaint Mr P complains about the way in which National Westminster Bank Plc (“NWB”) administered his account. He’s unhappy that direct debits were collected in a manner that caused him to become overdrawn on his bank account. Mr P is also unhappy that his instalment plans... (2 pages)View decision -
Decision Reference DRN-4654825
7 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4654825 The complaint Mrs R complains about the difficulties she has had getting bank statements by post from Santander UK Plc. What happened Mrs R had a current account with Santander. She requested that statements were sent to her by post, but didn’t receive these for a few months. S... (2 pages)View decision -
Decision Reference DRN-4654194
7 Mar 2024 Oodle Financial Services Limited Not upheldConsumer CreditDRN-4654194 The complaint Mr M complains that a car acquired with finance from Oodle Financial Services Limited wasn’t of satisfactory quality. What happened In January 2023 Mr M was supplied with a car and entered into a hire purchase agreement with Oodle. At the point of supply the car w... (2 pages)View decision -
Decision Reference DRN-4340992
7 Mar 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4340992 The complaint Mr M complains about Monzo Bank Ltd. He says that Monzo didn’t do enough to protect him when he became the victim of a scam and would like Monzo to refund him the money he has lost. What happened Mr M was contacted via WhatsApp by a supposed recruitment company of... (3 pages)View decision -
Decision Reference DRN-4311947
7 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4311947 The complaint Ms K complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Ms K is being represented by a third party. To keep things simple, I will refer to Ms K throughout my decision. What happened The background of this co... (4 pages)View decision
