We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 352408 results
-
Decision Reference DRN-4360760
8 Mar 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4360760 The complaint Ms F complains that Clydesdale Bank Plc trading as Virgin Money (“Virgin”) is refusing to refund her the amount she lost as the result of a scam. Ms F is being represented by a third party. To keep things simple, I will refer to Ms F throughout my decision. What h... (2 pages)View decision -
Decision Reference DRN-4639083
8 Mar 2024 U K Insurance Limited Not upheldInsuranceDRN-4639083 The complaint Miss O complains amount the settlement offered by U K Insurance Limited (“UKI”) trading as Churchill for the value of her car following a claim on her motor insurance policy. What happened Miss O made a claim on her policy after her car was damaged in an accident.... (2 pages)View decision -
Decision Reference DRN-4649506
8 Mar 2024 Santander UK Plc UpheldMortgagesDRN-4649506 The complaint Mr S complains that he was given a final figure for his mortgage with Santander UK Plc, by a court, in March 2020. He said that after some delays caused by Santander’s lawyers, he paid that amount. Mr S wants Santander to accept that he’s paid his mortgage in full... (4 pages)View decision -
Decision Reference DRN-4617024
8 Mar 2024 Gain Credit LLC UpheldConsumer CreditDRN-4617024 The complaint Mr W complains that Gain Credit LLC trading as Lending Stream (“Lending Stream”) irresponsibly lent to him and didn’t complete sufficient affordability checks. What happened A summary of Mr W’s borrowing can be found below. loan number loan amount agreement date r... (5 pages)View decision -
Decision Reference DRN-4568259
8 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4568259 The complaint Mr K complains that Barclays Bank UK PLC won’t refund the money he lost when he was the victim of a scam. What happened In October 2022, Mr K received a phone call from someone claiming to be part of the fraud team at another bank he held accounts with. The caller... (4 pages)View decision -
Decision Reference DRN-4670071
8 Mar 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4670071 The complaint Mr R complains that Wise Payments Limited trading as Wise (‘Wise’) won’t refund the money he lost when he was the victim of a scam. What happened Mr R is represented in this case but for ease I’ll refer to Mr R throughout this decision. I understand that Mr R rece... (5 pages)View decision -
Decision Reference DRN-4492184
8 Mar 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4492184 The complaint Mr E, on behalf of Mrs E, complains about how Nationwide Building Society dealt with Mrs E account. What happened Mr E says there was a Power of Attorney (POA) in place for Mrs E which was revoked and a new POA was issued. He says Nationwide froze Mrs E’s account ... (2 pages)View decision -
Decision Reference DRN-4670066
8 Mar 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4670066 The complaint Miss P complains that Loans 2 Go Limited (‘Loans 2 Go’) irresponsibly gave her a loan that she couldn’t afford. What happened On 22 March 2021, Miss P took out a loan for £1,000, over a term of 18 months, with a monthly premium of £180.56 and an APR of 556.9% (fix... (3 pages)View decision -
Decision Reference DRN-4601088
8 Mar 2024 PDL Finance Limited Not upheldConsumer CreditDRN-4601088 The complaint Mr A complains that PDL Finance Limited, trading as Mr Lender (“Mr Lender”), lent to him irresponsibly. What happened A summary of Mr A’s borrowing can be found in the table below. loan number loan amount agreement date repayment date number instalments highest re... (4 pages)View decision -
Decision Reference DRN-4670018
8 Mar 2024 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-4670018 The complaint Mr and Mrs B have complained about their home insurer Lloyds Bank General Insurance Limited regarding a claim they made when a leaking pipe was found to be causing damage to their home. What happened Mr and Mrs B notified Lloyds of a claim on 20 December 2022. The... (3 pages)View decision
