We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 352408 results
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Decision Reference DRN-3704868
8 Mar 2024 ReAssure Life Limited Not upheldPensions and AnnuitiesDRN-3704868 The complaint Mr P complains that ReAssure Life Limited failed to warn him about the risks involved in a pension transfer he was making to the Tallton Place Pension Scheme (“the Scheme”), set up by Ark Commercial Pension Planning LLP, in March 2011. The Scheme was subsequently ... (8 pages)View decision -
Decision Reference DRN-4632182
8 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4632182 The complaint Mr M is unhappy about the poor service he received at his local branch of Barclays Bank UK PLC. What happened Mr M had made a previous complaint about problems he’d had in the branch before. And on this next occasion he felt the service he received was because he’... (2 pages)View decision -
Decision Reference DRN-4623103
8 Mar 2024 Citibank UK Limited Not upheldBanking and PaymentsDRN-4623103 The complaint Mr T complains that Citibank UK Limited failed to correctly transfer a payment for him. He’d like the payment returned, and compensation for the impact. What happened Mr T had a Russian bank account and he wanted to convert his Roubles into US Dollars. He was advi... (3 pages)View decision -
Decision Reference DRN-4580397
8 Mar 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4580397 The complaint Mr L complains about how Monzo Bank Ltd dealt with his chargeback dispute. What happened In November 2022, Mr L bought a couple of items online and paid £63.43 for them with his Monzo Bank credit card. He never received the goods, despite chasing the merchant for ... (2 pages)View decision -
Decision Reference DRN-4586887
8 Mar 2024 Shawbrook Bank Limited UpheldConsumer CreditDRN-4586887 The complaint Mr M complains that the loan he had from Shawbrook Bank Limited was unaffordable to him. What happened Mr M had one loan with Shawbrook in July 2022 as follows: Loan Date Amount Term Repayment 1 11 Jul 2022 £9,000 36m £343.87 Mr M says that he had taken out severa... (3 pages)View decision -
Decision Reference DRN-4625440
8 Mar 2024 esure Insurance Limited UpheldInsuranceDRN-4625440 The complaint Mr O complains that esure Insurance Limited gave him incorrect advice about his entitlement to windscreen replacement under his motor insurance policy. He wants it to pay the cost he subsequently incurred, less his policy excess. What happened Mr O called esure fo... (2 pages)View decision -
Decision Reference DRN-4593997
8 Mar 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4593997 The complaint Mr G complains about how Tesco Personal Finance PLC trading as Tesco Bank (‘TB’) handled a claim he made to it. What happened The parties are familiar with the background facts of this case so I will only summarise these briefly. Mr G is being represented by his w... (6 pages)View decision -
Decision Reference DRN-4604308
8 Mar 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4604308 The complaint Ms L complains about the settlement Liverpool Victoria Insurance Company Limited (LV) paid her after she made a claim on her caravan insurance policy. She wants it to pay her the settlement she would have received if the motorhome had been deemed to be a total los... (3 pages)View decision -
Decision Reference DRN-4608956
8 Mar 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-4608956 The complaint Mr C is unhappy with the performance of his pension with Scottish Widows Limited. What happened Mr C is not happy that his fund managed by Scottish Widows has lost 30% of its value in recent years. He’s also unhappy with Scottish Widows’ explanation of why this ha... (4 pages)View decision -
Decision Reference DRN-4552124
8 Mar 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4552124 The complaint Mr W complains of a delay by National Westminster Bank Plc in responding to his Subject Access Request (SAR). What happened In August 2023 Mr W made an SAR to NatWest. In it he requested copies of all the information it held about him and his products. NatWest res... (2 pages)View decision
