We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 352408 results
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Decision Reference DRN-4433909
10 Mar 2024 Close Brothers Limited Not upheldConsumer CreditDRN-4433909 The complaint Mr B complains Close Brothers Limited (Close Brothers) supplied him with a car that he believes wasn’t of satisfactory quality. Mr B is represented by his mother, Mrs B, however as he’s the agreement holder, I will refer to him throughout this decision. What happe... (3 pages)View decision -
Decision Reference DRN-4269042
9 Mar 2024 Al Rayan Bank PLC Not upheldBanking and PaymentsDRN-4269042 The complaint Mr M complains that Al Rayan Bank PLC won’t refund disputed transactions from his account, loaded a negative marker against him and didn’t supply him with the statements he requested. He’d like the transactions refunded, the marker removed and statements provided.... (3 pages)View decision -
Decision Reference DRN-4594856
9 Mar 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4594856 The complaint Miss O complains that National Westminster Bank Plc (‘NatWest’) didn’t allow her to transfer money from her current account. What happened In late September 2023 Miss O tried to make an international transfer from her NatWest current account. She received a text f... (3 pages)View decision -
Decision Reference DRN-4442410
9 Mar 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4442410 The complaint Mr M complains Santander UK Plc didn’t do enough to protect him when he fell victim to a scam. What happened Mr M has an account with Santander and a debit card. Mr M says he was browsing the internet when a pop up appeared for a trading company. He says he hadn’t... (5 pages)View decision -
Decision Reference DRN-4345685
9 Mar 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4345685 The complaint Mr K complains that Lloyds Bank PLC (“Lloyds”) won’t refund payments totalling £5,400 made from his credit card that he says he didn’t authorise. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. I... (3 pages)View decision -
Decision Reference DRN-4539779
9 Mar 2024 Tandem Motor Finance Limited Not upheldConsumer CreditDRN-4539779 The complaint Mrs M complains that Tandem Motor Finance Limited (TMF) shouldn’t have agreed to lend to her as she couldn’t afford to sustain the repayments. What happened In August 2022 Mrs M acquired a car when she entered into a hire purchase agreement with TMF. The cash pric... (3 pages)View decision -
Decision Reference DRN-4605234
9 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4605234 The complaint Mr K complains that Barclays Bank UK PLC blocked his account in October 2023. What happened Mr K says his Barclays account was blocked in October 2023 following an attempted transaction. He says Barclays did not contact him despite saying it had. Mr K says Barclay... (2 pages)View decision -
Decision Reference DRN-4563036
9 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4563036 The complaint Miss O complains Monzo Bank Ltd didn’t do enough to protect her when she fell victim to a scam. What happened Miss O has an account with Monzo and accounts elsewhere too. Miss O says she was contacted by a woman on a well-known communication app about a job opport... (5 pages)View decision -
Decision Reference DRN-4577146
9 Mar 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4577146 The complaint Mr R complains Tesco Personal Finance PLC trading as Tesco Bank didn’t do enough to protect him when he fell victim to a scam. What happened Mr R has a credit card with Tesco Bank and a credit card with another business who I’ll refer to as “H” in the rest of this... (2 pages)View decision -
Decision Reference DRN-4636953
9 Mar 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4636953 The complaint Mr T complains that Nationwide Building Society will not change the way it addresses him. What happened Mr T says he does not wish to be called by his full first name but either by an abbreviated version or by using his surname only. He says Nationwide has refused... (2 pages)View decision
