We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 352408 results
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Decision Reference DRN-4310999
11 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4310999 The complaint A company which I’ll call ‘V’ complains that Barclays Bank UK Plc behaved unreasonably when completing its banking checks. The complaint is brought on V’s behalf by its director, Mrs S. What happened V held a business account with Barclays. Mrs S told us: Barclay... (3 pages)View decision -
Decision Reference DRN-4498336
11 Mar 2024 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-4498336 The complaint Mr C complains about Liverpool Victoria Insurance Company Limited (“LV”) and the way they handled, and settled, a claim he made on his home insurance policy, following damage caused by a roofing company he initially instructed. What happened The claim and complain... (4 pages)View decision -
Decision Reference DRN-4674895
11 Mar 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4674895 The complaint Mr S is unhappy that Monzo Bank Limited (‘Monzo’) won’t refund money he paid to a third party. What happened Mr S says that he knew someone I’ll refer to as G in this decision through a spiritual group. He says that G contacted him saying he was in a bad state fin... (3 pages)View decision -
Decision Reference DRN-4508825
11 Mar 2024 First Response Finance Ltd Not upheldConsumer CreditDRN-4508825 The complaint Mr F complains that a car acquired with finance from First Response Finance Ltd (“FRF”) wasn’t of satisfactory quality. What happened In July 2023 Mr F was supplied with a car and entered into a hire purchase agreement with FRF. At the point of supply the car was ... (3 pages)View decision -
Decision Reference DRN-4632700
11 Mar 2024 National Savings and Investments Not upheldBanking and PaymentsDRN-4632700 The complaint Mr S complains that National Savings and Investments (NS&I) has failed to repay him for his premium bonds holding. What happened Mr S said he purchased £20,000 premium bonds at a London post office, in part by surrendering older premium bonds and the rest of t... (2 pages)View decision -
Decision Reference DRN-4378512
11 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4378512 The complaint A company which I’ll call ‘T’ complains that Barclays Bank UK Plc behaved unreasonably when completing its banking checks. The complaint is brought on T’s behalf by their directors, Mr D and Mr Q. They are represented by Ms S. What happened T held a business curre... (3 pages)View decision -
Decision Reference DRN-4494902
11 Mar 2024 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-4494902 The complaint Mr E and Mrs V have complained about Liverpool Victoria Insurance Company Limited. They are not happy that it turned down a claim under their motor insurance policy. What happened Mr E and Mrs V made a claim under their motor insurance policy after their car was s... (2 pages)View decision -
Decision Reference DRN-4674708
11 Mar 2024 David Stock & Co Limited UpheldPensions and AnnuitiesDRN-4674708 The complaint Mr W complains about the advice David Stock & Co Limited (‘DSC’) gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice might not have been suitable for ... (8 pages)View decision -
Decision Reference DRN-4526688
11 Mar 2024 J D Williams & Company Limited Not upheldConsumer CreditDRN-4526688 The complaint Mrs D complains that JD Williams & Company Limited, trading as Simply Be, lent her a catalogue shopping account irresponsibly. What happened Mrs D took out a catalogue shopping account with Simply Be in March 2017. The initial credit limit was £200. The credit... (3 pages)View decision -
Decision Reference DRN-4617260
11 Mar 2024 PRA Group (UK) Limited Not upheldBanking and PaymentsDRN-4617260 The complaint Mr M complains about delays by PRA Group (UK) Limited when responding to his request for information. What happened PRA acquired two accounts in Mr M’s name. The first was from a business I’ll refer to as H and was acquired in February 2021. H and PRA both sent Mr... (3 pages)View decision
