We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 352408 results
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Decision Reference DRN-4408220
11 Mar 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-4408220 The complaint Mrs C complains that Scottish Widows Limited (SW) failed to credit her employer’s pension contributions to her pension. What happened Mrs C said it became clear that employer pension contributions made between October 2022 and December 2022 had not been credited t... (2 pages)View decision -
Decision Reference DRN-4481675
11 Mar 2024 Fluent Money Limited Not upheldMortgagesDRN-4481675 The complaint Mr and Mrs B complain that Fluent Money Limited mis-sold them a second charge mortgage (secured loan). What happened In 2018 Mr and Mrs B approached Fluent Money, a mortgage broker, for advice about taking a secured loan to consolidate unsecured debt. They origina... (3 pages)View decision -
Decision Reference DRN-4624833
11 Mar 2024 Brent Shrine Credit Union Limited Not upheldConsumer CreditDRN-4624833 The complaint Mr A complains that Brent Shrine Credit Union Limited trading as My Community Bank was irresponsible in its lending to him. What happened Mr A was provided with a loan for £8,000 in October 2020. The loan was repayable over 48 months through 47 monthly repayments ... (2 pages)View decision -
Decision Reference DRN-4423822
11 Mar 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4423822 The complaint Mr and Mrs R complain that Bank of Scotland plc trading as Halifax hasn’t treated them fairly when they’ve experienced financial difficulties with their mortgage. They complain it threatened them with repossession and added legal fees to the balance. And they comp... (5 pages)View decision -
Decision Reference DRN-4644526
11 Mar 2024 United Trust Bank Limited Not upheldMortgagesDRN-4644526 The complaint Mr F and Miss H complain that United Trust Bank Limited (UTB) irresponsibly lent them a second charge mortgage (secured loan) that was unaffordable and caused them further financial difficulties. Mr F and Miss H have also brought a complaint against the broker tha... (5 pages)View decision -
Decision Reference DRN-4669125
11 Mar 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4669125 The complaint Miss M complains that National Westminster Bank Plc didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint i... (6 pages)View decision -
Decision Reference DRN-4572914
11 Mar 2024 Acromas Insurance Company Limited Not upheldInsuranceDRN-4572914 The complaint Mrs D complains about how her insurer, Acromas Insurance Company Limited (Acromas) dealt with a claim under her breakdown insurance policy. References to Acromas in this decision include the insurance intermediary through which the policy was arranged, as the agen... (4 pages)View decision -
Decision Reference DRN-4644499
11 Mar 2024 Freedom Finance Limited UpheldMortgagesDRN-4644499 The complaint Mr F and Miss H complain they were mis-sold a second charge mortgage (secured loan) by Freedom Finance Limited. What happened In February 2019 Mr F and Miss H took advice from Freedom Finance, which recommended they take a secured loan with a lender I’ll call U. T... (10 pages)View decision -
Decision Reference DRN-4660572
11 Mar 2024 Leeds Building Society UpheldMortgagesDRN-4660572 The complaint Mr M complains about Leeds Building Society in relation to his mortgage. He said he has a joint mortgage with his ex-wife and Leeds won’t remove her from the mortgage. He said he has also been unable to secure a new interest rate and his mortgage payments have inc... (7 pages)View decision -
Decision Reference DRN-4670766
11 Mar 2024 Euroins AD UpheldInsuranceDRN-4670766 The complaint Mr W complains that Euroins AD hasn’t settled a medical expenses claim he made on a travel insurance policy. All references to Euroins include the actions of the agents acting on its behalf. What happened Mr W was abroad on holiday. He was due to fly home on 29 De... (4 pages)View decision
