We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 357004 results
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Decision Reference DRN-4775383
20 May 2024 Attivo Financial Services Limited UpheldPensions and AnnuitiesDRN-4775383 The complaint Mr & Mrs T have complained that Attivo Financial Services Limited (Attivo) should have acted as their Independent Financial Adviser (IFA) for both Mr T’s Self invested personal pension (SIPP) and other investments that they hold. They believe this has resulted... (5 pages)View decision -
Decision Reference DRN-4770865
20 May 2024 Go Car Credit Limited Not upheldConsumer CreditDRN-4770865 Complaint Mr M complains that Go Car Credit Limited (“Go Car Credit”) unfairly entered into hire purchase agreements with him. He’s said that the monthly payments to his agreements were unaffordable. Background In October 2021, Go Car Credit provided Mr M with finance for a use... (3 pages)View decision -
Decision Reference DRN-4782281
20 May 2024 U K Insurance Limited Not upheldInsuranceDRN-4782281 The complaint Mr C complains about the price charged by U K Insurance Limited (“UKI”) for his motor insurance policy. What happened UKI issued Mr C with a renewal quote but then noted there was an error as the policy incorrectly showed an open claim. The system wouldn’t allow U... (3 pages)View decision -
Decision Reference DRN-4499064
20 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4499064 The complaint Mr and Mrs G complain Barclay’s Bank UK PLC (“Barclays”) refuses to refund them for some ATM cash withdrawals they say they didn’t authorise. What happened Mr and Mrs G says there are three transactions on their account that they don’t recognise. All three are ATM... (2 pages)View decision -
Decision Reference DRN-4719740
20 May 2024 Specialist Motor Finance Limited Not upheldConsumer CreditDRN-4719740 The complaint Mr H is unhappy that a car supplied to him under a hire purchase agreement with Specialist Motor Finance Limited (‘SMF’) was of an unsatisfactory quality. What happened In January 2023, Mr H was supplied with a used car through a hire purchase agreement with SMF. ... (4 pages)View decision -
Decision Reference DRN-4698661
20 May 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4698661 The complaint Ms E complains Wise Payments Limited (“Wise”) refuses to refund her for payments on her account that she says she didn’t authorise. What happened Ms E says her phone was stolen on 3 August 2023 and her accounts were compromised. Between 23 August 2023 and 28 Augus... (2 pages)View decision -
Decision Reference DRN-4706911
20 May 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4706911 The complaint Mrs F complains about the service she received from Bank of Scotland plc trading as Halifax. What happened The circumstances of this complaint are well known to both parties, so I won’t repeat everything in detail. Instead, I will provide a summary and focus on g... (3 pages)View decision -
Decision Reference DRN-4072605
20 May 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4072605 The complaint Mrs S has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim she made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140.A (... (5 pages)View decision -
Decision Reference DRN-4807543
20 May 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4807543 The complaint Mrs C is unhappy that Scottish Widows Limited (Scottish Widows) did not act on instructions provided to them in 2004 and then again in 2012. She says this has caused her a loss. She also complains about the service she has received from Scottish Widows. What happe... (6 pages)View decision -
Decision Reference DRN-4806407
20 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4806407 The complaint Mr M has a self-invested personal pension (“SIPP”) with Options UK Personal Pensions LLP (“Options”), formerly Carey Pensions UK LLP (“Carey”). Mr M transferred his existing stakeholder pension plan to the SIPP to invest in a property-based investment scheme in Ca... (28 pages)View decision
