We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 357004 results
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Decision Reference DRN-4702968
20 May 2024 Ageas Insurance Limited UpheldInsuranceDRN-4702968 The complaint Miss D complains about the settlement Ageas Insurance Limited paid her after she made a claim under her motor insurance policy. She’s also raised concerns about Ageas’ communication with her. What happened In July 2023, Miss D made a claim under her motor insuranc... (4 pages)View decision -
Decision Reference DRN-4784851
20 May 2024 Wise One (UK) Ltd Not upheldInsuranceDRN-4784851 The complaint Mrs K and Mr K complain that Wise One (UK) Ltd mis-sold them insufficient term assurance cover, meaning they now have a shortfall of £17,803 after making a critical illness claim. What happened For ease of reading, I’ll hereafter refer to Mrs K and Mr K as ‘Mr and... (5 pages)View decision -
Decision Reference DRN-4702922
20 May 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-4702922 The complaint Mrs M complained that she has suffered a financial loss as a result of Scottish Widows Limited (Scottish Widows) causing a delay in her pension withdrawal. Mrs M would like to be compensated for any financial loss she has suffered as a result, as well as £2,000 in... (4 pages)View decision -
Decision Reference DRN-4079264
20 May 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4079264 The complaint Mr S has complained about Creation Consumer Finance Ltd trading as Creation.Co.Uk (‘Creation’) in relation to a solar panel system he purchased using a fixed-sum loan from Creation. What happened In March 2015, Mr S bought a solar panel system (‘the system’), from... (5 pages)View decision -
Decision Reference DRN-4636105
20 May 2024 Newbridge Financial Planning Limited Not upheldPensions and AnnuitiesDRN-4636105 The complaint Mr S has complained that Newbridge Financial Planning Limited (Newbridge) did not follow his instruction to convert his equity based pension benefits to cash. As a result, He feels that he has suffered a material financial loss. Mr S would like to be compensated f... (5 pages)View decision -
Decision Reference DRN-4729583
20 May 2024 Suffolk Life Pensions Limited Not upheldPensions and AnnuitiesDRN-4729583 The complaint Mr C complained about Suffolk Life Pensions Limited trading as Curtis Banks Pensions (CB) deducting money from his pension arrangement. What happened Mr C started his self-invested personal pension (SIPP) some years previously with Wolanski & Co Trustees Li... (5 pages)View decision -
Decision Reference DRN-4765837
20 May 2024 Red Sands Insurance Company (Europe) Limited Not upheldInsuranceDRN-4765837 The complaint Mr and Mrs T have complained that Red Sands Insurance Company (Europe) Limited hasn’t paid out the full amount on a claim they made on their single trip travel insurance policy. As it is Mr T leading on the complaint, I will mostly just be referring to him in this... (3 pages)View decision -
Decision Reference DRN-4709727
20 May 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-4709727 The complaint Mr B complains that Scottish Widows Limited (SW) provided poor service for his personal pension over the last few years. What happened Mr B has a personal pension with SW. On 11 November 2022, Mr B asked SW to send him a schedule of transfers and withdrawals since... (6 pages)View decision -
Decision Reference DRN-4758719
20 May 2024 Ageas Insurance Limited UpheldInsuranceDRN-4758719 The complaint Miss O complains that Ageas Insurance Limited mishandled her motor insurance policy. What happened For the year from 11 May 2021, Miss O bought a motor policy branded with the name of a retailer and arranged by an insurance intermediary. Ageas was the insurer that... (3 pages)View decision -
Decision Reference DRN-4806159
20 May 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4806159 The complaint Miss O complains Lloyds Bank PLC (“Lloyds”) closed her accounts and loaded a fraud marker against her. What happened The details of this complaint are well known by both parties, so I won’t repeat them again here in detail. Instead, I’ll focus on setting out some ... (4 pages)View decision
