We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 357004 results
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Decision Reference DRN-4655454
21 May 2024 MBNA Limited Not upheldBanking and PaymentsDRN-4655454 The complaint Mrs R complains about the interest charged to her account by MBNA Limited. What happened Mrs R entered a debt management plan in November 2020 via a third party (“GP”). The largest creditor in the debt management plan is MBNA. Mrs R conducts a reconciliation every... (3 pages)View decision -
Decision Reference DRN-4810277
21 May 2024 National House-Building Council UpheldInsuranceDRN-4810277 The complaint Mr and Mrs W complain that National House-Building Council (“NHBC”) have unfairly handled a claim under their building warranty. Any reference to NHBC includes respective agents or representatives that it has taken responsibility for. What happened The background ... (5 pages)View decision -
Decision Reference DRN-4793000
21 May 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4793000 The complaint Mrs B complains about Monzo Bank Ltd. She says that Monzo didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost. What happened The details of what happened are well known to both parties, so I w... (3 pages)View decision -
Decision Reference DRN-4807832
21 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4807832 The complaint Mr S complains that Barclays Bank UK Plc closed his account without notice. What happened Mr S had a current account with Barclays. In or about February 2023 Barclays carried out a review of the account. Having done so, it decided that it no longer wished to keep ... (2 pages)View decision -
Decision Reference DRN-4807121
21 May 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4807121 The complaint Mr H complains about The Prudential Assurance Company Limited’s delay in transferring his with-profits guaranteed annuity to the Britannia Retirement Scheme, a Qualifying Recognised Overseas Pension Scheme (QROPS) with New Zealand Britannia (NZ Britannia). What ha... (11 pages)View decision -
Decision Reference DRN-4796903
21 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4796903 The complaint Ms H complains that Barclays Bank UK PLC closed her accounts, and she hasn’t been able to access her funds. She would like her accounts reopened and compensation. What happened Ms H had four accounts with Barclays. Ms H has told us that she has been living abroad ... (11 pages)View decision -
Decision Reference DRN-4765500
21 May 2024 U K Insurance Limited UpheldInsuranceDRN-4765500 The complaint Ms C is complaining about the way a claim she made against a commercial property insurance policy provided by U K Insurance Limited (UKI) was handled. What happened The facts of this complaint are well known to all parties, so I won’t set them out in detail. But, ... (6 pages)View decision -
Decision Reference DRN-4810503
21 May 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4810503 The complaint Mr and Mrs B complain about problems and delays when switching products for their buy to let mortgage with Barclays. They ask for compensation of about £1,250 and a refund of the product fee, for the financial loss and distress caused by Barclays’ poor service. Wh... (2 pages)View decision -
Decision Reference DRN-4810232
21 May 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4810232 The complaint Mr P complains that HSBC UK Bank Plc restricted and then closed his bank account without giving him notice or any reason. Following the account closure, HSBC continues to retain a significant sum which it has not returned to Mr P or to the sender of those funds. W... (2 pages)View decision -
Decision Reference DRN-4648646
21 May 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4648646 The complaint Mr B complains that the balance transfer offer provided to him by Bank of Scotland plc trading as Halifax was misleading. He says he has incurred additional interest charges because of this. He wants the interest charges refunded along with additional compensation... (4 pages)View decision
