We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 357004 results
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Decision Reference DRN-4801222
22 May 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4801222 The complaint Mr M has complained about the fact that Advantage Insurance Company Limited cancelled his van insurance policy and failed to notify him it had done so until several days after his cover had ended. Where I’ve referred to Advantage, this also includes any actions or... (6 pages)View decision -
Decision Reference DRN-4810979
22 May 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4810979 The complaint Mrs P is complaining about Bank of Scotland plc trading as Halifax because she says it lent to her irresponsibly when providing her with an overdraft facility. What happened The precise sequence of events is unclear as Halifax says it has limited records due to th... (4 pages)View decision -
Decision Reference DRN-4810948
22 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4810948 The complaint Mr P complains that Santander UK Plc unfairly blocked and closed his account. Mr P is also unhappy that Santander took too long to release funds held in his account back to him, which caused him trouble and upset. What happened Mr P had a current account with Sant... (4 pages)View decision -
Decision Reference DRN-4770779
22 May 2024 U K Insurance Limited Not upheldInsuranceDRN-4770779 The complaint Mr B has complained that UK Insurance Limited (UKI) declined a claim he made on the travel insurance policy he has linked to his bank account. He has also complained about poor claims and complaint handling. What happened In March 2023, Mr B was on holiday abroad ... (5 pages)View decision -
Decision Reference DRN-4748785
22 May 2024 Great Lakes Insurance UK Limited UpheldInsuranceDRN-4748785 The complaint Mr and Mrs C are unhappy because Great Lakes Insurance UK Limited declined to settle a claim they made on their travel insurance policy. What happened Mr and Mrs C were due to go on a cruise. Shortly before they were due to go they realised they had lost their pas... (2 pages)View decision -
Decision Reference DRN-4769050
22 May 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4769050 The complaint Mr P complains that National Westminster Bank Plc closed his bank account without providing him with an explanation. Mr P is also unhappy that NatWest declined his application for a savings account and the service NatWest provided. Mr P says he has lost his job as... (4 pages)View decision -
Decision Reference DRN-4810891
22 May 2024 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4810891 The complaint Miss C, who is represented by a third party, complains that Specialist Motor Finance Limited (“SMFL”) irresponsibly granted her a hire purchase agreement she couldn’t afford to repay. What happened In November 2018, Miss C acquired a used car financed by a hire pu... (3 pages)View decision -
Decision Reference DRN-4793734
22 May 2024 Euroins AD UpheldInsuranceDRN-4793734 The complaint Ms M is unhappy that Euroins AD didn’t settle her travel insurance claim in full. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. I’ll instead focus on giving the reasons for my decision. What I’ve dec... (2 pages)View decision -
Decision Reference DRN-4716489
22 May 2024 Quilter Financial Services Ltd Not upheldPensions and AnnuitiesDRN-4716489 The complaint Mr B is represented. He has two complaints in this service, to which Quilter Financial Services Ltd (‘Quilter’) is the respondent. The present complaint relates to pension transfer advice given to him in 2018. The other is about pension transfer advice given to hi... (7 pages)View decision -
Decision Reference DRN-4707448
21 May 2024 Evelyn Partners Investment Management Services Limited Not upheldPensions and AnnuitiesDRN-4707448 The complaint Mr S has complained that delays caused by Evelyn Partners Investment Management Services Limited trading as Bestinvest by Evelyn Partners (‘Bestinvest’) in the transfer and subsequent drawdown of a pension led to the funds not being paid before the end of the 2022... (4 pages)View decision
