We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 359539 results
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Decision Reference DRN-4769884
28 Jun 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4769884 The complaint Mr S complains that Lloyds Bank PLC (“Lloyds”) reduced his credit limit. What happened In August 2023 Lloyds reduced Mr S’s credit limit from £8,500 to £1,200. Mr S was unhappy with that decision. He complained to Lloyds about it, and about the poor service he’d r... (2 pages)View decision -
Decision Reference DRN-4873695
28 Jun 2024 Tesco Underwriting Limited Not upheldInsuranceDRN-4873695 The complaint Ms N complains about Tesco Underwriting Limited’s (“Tesco”) valuation of her car following a claim under her car insurance policy. Ms N’s complaint has been brought on her behalf by a representative who I’ll refer to as Mr N. What happened Ms N says, following an ... (3 pages)View decision -
Decision Reference DRN-4870889
28 Jun 2024 AXA PPP Healthcare Limited Not upheldInsuranceDRN-4870889 The complaint Mrs M complains that AXA PPP Healthcare Limited trading as AXA Health declined her private medical insurance claim. What happened Mrs M has private medical insurance, the insurer is AXA PPP. Mrs M saw a private consultant for her acid reflux and she said she was g... (5 pages)View decision -
Decision Reference DRN-4791485
28 Jun 2024 Ageas Insurance Limited Not upheldInsuranceDRN-4791485 The complaint Mr and Mrs P complain that Ageas Insurance Limited (Ageas) declined their claim for storm damage under their home buildings insurance policy. What happened Mr and Mrs P contacted Ageas on 22 January 2024 to make a claim for damage caused to their roof during a sto... (3 pages)View decision -
Decision Reference DRN-4839115
28 Jun 2024 Barclays Bank Plc UpheldBanking and PaymentsDRN-4839115 The complaint A company, which I will refer to as G, complains that Barclays Bank Plc wrongly closed its merchant acquiring account – leaving it unable to take payments by plastic card. What happened G’s representative told us: G’s card machine account was closed on 1 November... (3 pages)View decision -
Decision Reference DRN-4639122
28 Jun 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4639122 The complaint Ms C complains that HSBC UK Bank plc (HSBC) were unable to help when she couldn’t use her credit card abroad. She would like compensation for costs incurred as a result and for the time taken to deal with this matter abroad and back in the UK. What happened The de... (2 pages)View decision -
Decision Reference DRN-4770321
28 Jun 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4770321 The complaint Miss J is unhappy because Bank of Scotland plc trading as Halifax (‘Halifax’) declined to refund over £10,000 which she lost as a result of a scam. What happened I issued a provisional decision in March 2024 to explain why I thought Miss J’s complaint should be up... (7 pages)View decision -
Decision Reference DRN-4808455
28 Jun 2024 Ageas Insurance Limited Not upheldInsuranceDRN-4808455 The complaint Mr G complains about how his insurer, Ageas Insurance Limited (Ageas), dealt with liability for a claim made under his motor insurance policy. References to Ageas in this decision include their agents. What happened In October 2022 Mr G was involved in an accident... (3 pages)View decision -
Decision Reference DRN-4158490
28 Jun 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4158490 The complaint Mr E has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140A (‘s.... (7 pages)View decision -
Decision Reference DRN-4638365
28 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4638365 The complaint Miss T complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. Miss T is being represented by solicitors in her complaint. What happened The detailed background to this complaint is well known to both parties. The facts a... (3 pages)View decision
