We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 359539 results
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Decision Reference DRN-4840417
28 Jun 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4840417 The complaint Ms H complains about the price of the premium Royal & Sun Alliance Insurance Limited (“RSA”) charged when her pet insurance policy renewed. Any reference to RSA includes the actions of its agents. What happened Ms H has a pet insurance policy which is underwri... (3 pages)View decision -
Decision Reference DRN-4732777
28 Jun 2024 Jan Kazimierz Pietruszka UpheldPensions and AnnuitiesDRN-4732777 The complaint Mr T complains that JAN Investment Marketing (also trading as Jan Kazimierz Pietruszka) (JAN) were involved in transferring his pension funds and they didn’t do what they ought to have done, which ultimately meant he was unsuitably invested and he suffered loss. W... (36 pages)View decision -
Decision Reference DRN-4879853
28 Jun 2024 Ageas Insurance Limited Not upheldInsuranceDRN-4879853 The complaint G, a limited company, complains about the way Ageas Insurance Limited handled a claim it made on its commercial property insurance policy following a fire which caused damage to the property. G insures a property made up of four flats. G is being represented in br... (3 pages)View decision -
Decision Reference DRN-4630527
28 Jun 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4630527 The complaint Ms W has complained that Nationwide Building Society (“Nationwide”) irresponsibly granted an overdraft in May 2019 that she couldn’t afford to repay, despite it being aware that she had a gambling problem. What happened In May 2019, Ms W was granted an overdraft o... (3 pages)View decision -
Decision Reference DRN-4777979
28 Jun 2024 AXIS Specialty Europe SE UpheldInsuranceDRN-4777979 The complaint A limited company, which I will refer to as S, complains about the decision of AXIS Specialty Europe SE to avoid its commercial insurance policy and decline its claim for building damage. What happened The following is intended only as a brief summary of events. A... (6 pages)View decision -
Decision Reference DRN-4771473
28 Jun 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4771473 The complaint Mr W complains that Admiral Insurance (Gibraltar) Limited (Admiral) didn’t check for CCTV footage to support a non-fault claim, under his motor insurance policy. What happened Mr W was involved in a car accident on 31 March 2023. He made a claim to Admiral, which ... (2 pages)View decision -
Decision Reference DRN-4876763
28 Jun 2024 Curtis Banks Limited UpheldPensions and AnnuitiesDRN-4876763 The complaint Mr C complains there were delays on the part of Curtis Banks Limited (Curtis Banks) in completing a property purchase by Mr C’s SIPP (self invested personal pension). Mr C also complains that Curtis Banks delayed in submitting a Lifetime Allowance (LTA) declaratio... (17 pages)View decision -
Decision Reference DRN-4879595
28 Jun 2024 QIC Europe Ltd UpheldInsuranceDRN-4879595 The complaint Mr G and Miss R complain about QIC Europe Ltd’s handling of their home insurance claim. Mr G and Miss R are joint policyholders. As most of the communication relating to their claim and complaint has been from Mr G, I’ll refer mainly to him in my decision. QIC is ... (11 pages)View decision -
Decision Reference DRN-4865984
28 Jun 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4865984 The complaint Mr F complains that Loans 2 Go Limited lent irresponsibly when providing loans over the course of several years. What happened In November 2019 Mr F applied for a loan of £500 with Loans 2 Go. In his application, Mr F said he was employed with an income of £2,750.... (4 pages)View decision -
Decision Reference DRN-4314015
28 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4314015 The complaint Mr S complains that Monzo Bank Ltd closed his account. What happened Mr S had an account with Monzo. In December 2022 Mr S wanted to upgrade his account. The upgrade came with a new metal card, and offered discounted access to airport lounges. But Mr S discovered... (5 pages)View decision
