We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 359539 results
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Decision Reference DRN-4874070
28 Jun 2024 Regentia Lifestyle Planning Limited UpheldInvestmentsDRN-4874070 The complaint Mrs W complains that Regentia Lifestyle Planning Limited (previously Gilruth Associates) provided unsuitable advice to invest in an Enterprise Investment Scheme (EIS). What happened In February 2015 Mrs W was advised to invest £160,000 in the Octopus EIS (tranche ... (8 pages)View decision -
Decision Reference DRN-4854636
28 Jun 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4854636 The complaint Mr T complains that Starling Bank Limited won’t accept an incoming payment. What happened Mr T holds a large amount of money in an account with a cryptocurrency exchange (B) and he wanted to withdraw his money from this account and pay it into his Starling account... (2 pages)View decision -
Decision Reference DRN-4880653
28 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4880653 The complaint Mr L’s complaint is that Options UK Personal Pensions LLP (formerly Carey Pensions UK LLP) (Options’) failed to carry out adequate due diligence on the proposed investment for his SIPP – Carbon Credits - to which he was introduced by an overseas unregulated firm (... (31 pages)View decision -
Decision Reference DRN-4770746
28 Jun 2024 U K Insurance Limited UpheldInsuranceDRN-4770746 The complaint Mr K complains that UK Insurance Limited (UKI) treated him unfairly by not renewing his landlord insurance while he had an open claim on the policy. What happened Mr K had a UKI landlord insurance policy. He had an open claim with UKI when his policy was up for re... (2 pages)View decision -
Decision Reference DRN-4717722
28 Jun 2024 Vitality Life Limited UpheldInsuranceDRN-4717722 The complaint Ms R and her brother have complained, on behalf of their late father’s (Mr R’s) estate that Vitality Life Limited have unfairly obtained and reviewed their late father’s medical records when assessing the claim on his life insurance. And Vitality won’t progress t... (3 pages)View decision -
Decision Reference DRN-4782838
28 Jun 2024 Metro Bank PLC UpheldBanking and PaymentsDRN-4782838 The complaint Mr A complains that Metro Bank PLC closed his acco9unt. What happened Mr A had an account with Metro. In March 2024 Metro closed Mr A’s account. Our investigator looked at this. Although she thought Metro could have closed Mr A’s account, she thought Metro should ... (2 pages)View decision -
Decision Reference DRN-4880885
28 Jun 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4880885 The complaint Mr A complains Nationwide Building Society allowed a transaction to go through after his account had been closed and is chasing him for payment. What happened Mr A had a credit card with Nationwide. Mr A says Nationwide told him that his credit card account had be... (3 pages)View decision -
Decision Reference DRN-4763363
28 Jun 2024 Lloyds Bank General Insurance Limited Not upheldInsuranceDRN-4763363 The complaint Mr J complains that Lloyds Bank General Insurance Limited (LBG) applied a claim cost on his policy renewal despite not progressing with his claim. What happened The background to this complaint is well-known to both parties. So I’ve set out a summary of what I thi... (3 pages)View decision -
Decision Reference DRN-4714672
28 Jun 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4714672 The complaint Miss H complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by a job scam, or to help her to recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known ... (4 pages)View decision -
Decision Reference DRN-4475474
28 Jun 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-4475474 The complaint Mr H, on behalf of S a limited company, complains that TSB Bank plc closed S’s business account. He’d like S’s account reopened and compensation for the impact. What happened Mr H is a director of S. Mr H has been represented throughout the complaint. But, for eas... (4 pages)View decision
