We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 359539 results
-
Decision Reference DRN-4881026
29 Jun 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-4881026 The complaint Mr F complains J.P. Morgan Europe Limited, trading as Chase, blocked and withheld funds in his accounts. Mr F says Chase’s actions have caused him a lot of distress and inconvenience given his serious health conditions What happened The details of this complaint a... (5 pages)View decision -
Decision Reference DRN-4880928
29 Jun 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4880928 The complaint Mr W complains Lloyds Bank PLC (“Lloyds”) won’t refund payments made from his account which he disputes having authorised. What happened The details of this complaint are well known by both parties, so I won’t repeat them again here in detail. Instead, I’ll focus ... (5 pages)View decision -
Decision Reference DRN-4795682
29 Jun 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4795682 The complaint Mr F has complained National Westminster Bank plc won’t refund him for a transaction he didn’t authorise. What happened On 25 May 2023, Mr K tried to make a payment of £2,000 from his Nationwide account to an account he held with a cryptocurrency exchange company ... (2 pages)View decision -
Decision Reference DRN-4856136
29 Jun 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4856136 The complaint Ms B complains that Bank of Scotland plc trading as Halifax has changed her account from a basic account and complains about the tone of its letter about the change. What happened Ms B says she has a basic Halifax account and received what she says was a condescen... (2 pages)View decision -
Decision Reference DRN-4535295
29 Jun 2024 Telefonica UK Limited UpheldConsumer CreditDRN-4535295 The complaint Mr G complains about a mobile telephone device he acquired using a fixed sum loan from Telefonica UK Limited trading as O2. What happened In May 2023, Mr G took out a fixed sum loan with Telefonica to pay for a brand new mobile telephone device. Shortly afterwards... (4 pages)View decision -
Decision Reference DRN-4873400
29 Jun 2024 Haven Insurance Company Limited UpheldInsuranceDRN-4873400 The complaint Mr T complains that Haven Insurance Company Limited mishandled his clam on a commercial vehicle insurance policy. What happened The subject matter of the claim and the complaint is a van made by a large vehicle-maker with a diesel engine and first registered in Ma... (4 pages)View decision -
Decision Reference DRN-4670926
28 Jun 2024 U K Insurance Limited UpheldInsuranceDRN-4670926 The complaint Mr and Mrs S complain about U K Insurance Limited’s (“UKI”) handling of their subsidence claim and its subsequent offer of compensation. What happened The background of this complaint is known in detail to the parties involved so I’ve summarised what I’ve found to... (2 pages)View decision -
Decision Reference DRN-4875799
28 Jun 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4875799 The complaint Mr R and Mrs H complain Santander UK Plc (Santander) won’t refund the money they lost when Mrs H fell victim to a scam. What happened Mrs H was looking for work when she was contacted via a messaging app about a job opportunity. This involved completing tasks on a... (6 pages)View decision -
Decision Reference DRN-4844069
28 Jun 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4844069 The complaint Mr M and Ms S have complained that when Mr M called Lloyds Bank PLC (“Lloyds”) to make a bank transfer, they say that, after a substantial wait, the member of staff they spoke to refused to help them, told them to attend branch and cut the line. To resolve the com... (2 pages)View decision -
Decision Reference DRN-4721901
28 Jun 2024 Barclays Bank UK PLC Not upheldPensions and AnnuitiesDRN-4721901 The complaint Mr V is unhappy with the time taken to transfer his self-invested personal pension (SIPP) benefits from Barclays Bank UK PLC (Barclays) to another provider. What happened The history leading up to this complaint is well known to the parties and therefore I have o... (3 pages)View decision
