We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 359538 results
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Decision Reference DRN-4831928
2 Jul 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4831928 The complaint Mr and Mrs G complain about the way that Barclays Bank UK PLC handled their bank account. What happened In 2023, Barclays contacted Mr and Mrs G to say that it was going to close their joint bank account due to inactivity but neither of them recalls receiving the ... (2 pages)View decision -
Decision Reference DRN-4541200
2 Jul 2024 MBNA Limited UpheldBanking and PaymentsDRN-4541200 The complaint Mr P complains that MBNA Limited closed his credit card account without notice, while he was on holiday. What happened Mr P had a credit card account with MBNA. In August 2023 he called MBNA to request a new card and PIN as he was taking the card to use abroad, le... (3 pages)View decision -
Decision Reference DRN-4729740
2 Jul 2024 Vitality Health Limited Not upheldInsuranceDRN-4729740 The complaint S, a limited company, complains about the way Vitality Health Limited handled a claim a policy beneficiary made on S’ group private medical insurance policy. S also complains that Vitality cancelled the group plan without agreement. S is represented by Mr S. What ... (4 pages)View decision -
Decision Reference DRN-4820523
2 Jul 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4820523 The complaint Miss S complains that Vanquis Bank Limited unfairly registered a default on her credit file. What happened Miss S says she emailed Vanquis to let them know that she had moved address and she was struggling with her repayments. She says she’d been in hospital for a... (3 pages)View decision -
Decision Reference DRN-4659384
2 Jul 2024 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-4659384 The complaint Mr P complains about being invoiced by Volkswagen Financial Services (UK) Limited (“VWFS”) £331.17 (reduced from £662.34) following his decision to purchase a car that had previously been on hire to him. Any reference to VWFS includes any agents acting on its beha... (3 pages)View decision -
Decision Reference DRN-4603048
2 Jul 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4603048 The complaint Mr S is unhappy that Nationwide Building Society won’t reimburse him £299 that he’s owed from a merchant. What happened Mr S engaged the services of a locksmith to repair the front door of his home. The locksmith initially quoted Mr S a figure of around £200 to co... (2 pages)View decision -
Decision Reference DRN-4884769
2 Jul 2024 Advantage Finance Ltd Not upheldConsumer CreditDRN-4884769 The complaint Miss B is complaining about Advantage Finance Ltd (AFL). She says they acted irresponsibly in lending to her and complains that this created an unfair relationship. Miss B’s complaint has been brought to us by a representative but for ease I’ve written as if we’ve... (4 pages)View decision -
Decision Reference DRN-4819473
2 Jul 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4819473 The complaint Mr C complains that Lloyds Bank PLC won’t review his credit limit increase request. What happened Mr C feels that his credit limit was unfairly reduced by Lloyds, and he made a complaint with them about this. As part of Lloyds response to him on 31 January 2023, t... (3 pages)View decision -
Decision Reference DRN-4803068
2 Jul 2024 Haven Insurance Company Limited Not upheldInsuranceDRN-4803068 The complaint Mr A complains about how Haven Insurance Company Limited handled a claim made on his commercial motor insurance policy. What happened Mr A was involved in an accident with another car, and he said he wasn’t at fault. But he was unhappy that Haven caused delays in... (2 pages)View decision -
Decision Reference DRN-4830282
2 Jul 2024 AA Underwriting Insurance Company Limited Not upheldInsuranceDRN-4830282 The complaint Mrs K complains that AA Underwriting Insurance Company Limited have provided poor service, delaying her claim and causing her distress and inconvenience. What happened Mrs K held a buildings and contents insurance policy with AA. In December 2022 Mrs K had a leak... (3 pages)View decision
