We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 359538 results
-
Decision Reference DRN-4485862
2 Jul 2024 Bank of Ireland (UK) Plc Not upheldBanking and PaymentsDRN-4485862 The complaint Mr M complains that Bank of Ireland (UK) Plc, trading as the Post Office cannot locate his savings bond account and has lost the funds he had invested in it. What happened Mr M deposited £7,000 into a Post Office 12 Month Growth Bond in 2009. He said he must have ... (3 pages)View decision -
Decision Reference DRN-4876915
2 Jul 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4876915 The complaint Mr J complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (‘BPF’) is liable to pay him compensation following a complaint made about a timeshare bought using credit provided by BPF. What happened On 9 February 2011, Mr J bought ... (2 pages)View decision -
Decision Reference DRN-4654546
2 Jul 2024 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-4654546 The complaint Miss L complains about the customer service she received from American Express Services Europe Limited (AESEL) when she applied for a Platinum credit card. What happened Miss L had a Gold credit card with AESEL. On 9 January 2024 she called AESEL to discuss gettin... (3 pages)View decision -
Decision Reference DRN-4791340
2 Jul 2024 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-4791340 The complaint Miss M complains that Clydesdale Financial Services Limited, trading as Barclays Partner Finance (“BPF”) irresponsibly granted her a fixed sum loan agreement she couldn’t afford to repay. What happened In August 2020, Miss M was approved for a fixed sum loan agree... (3 pages)View decision -
Decision Reference DRN-4694295
2 Jul 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4694295 The complaint Mr B complains that HSBC Bank Plc wrongly recalled funds which he sent to his brother. The funds have not been returned to him or applied to his brother’s account. What happened Mr B held a current account with HSBC, as well as two loan accounts. On 1 and 2 June 2... (2 pages)View decision -
Decision Reference DRN-4659226
2 Jul 2024 Soteria Insurance Limited UpheldInsuranceDRN-4659226 The complaint Mr and Mrs B complain about Soteria Insurance Limited’s handling of their buildings insurance claim. All references to Soteria also include its appointed agents. What happened My decision considers everything that has happened up to Soteria’s final response to Mr ... (3 pages)View decision -
Decision Reference DRN-4742045
2 Jul 2024 Barclays Bank UK PLC Not upheldConsumer CreditDRN-4742045 The complaint Mr H complains about the interest charged by Barclays Bank UK PLC and the terms of the payment holiday he had for his personal loan. What happened In January 2020 Mr H took out a personal loan with Barclays. Mr H requested two payment holidays during the Covid-19 ... (3 pages)View decision -
Decision Reference DRN-4591625
2 Jul 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4591625 The complaint Ms P complains that she couldn’t access Nationwide’s automated telephone banking facility as this suffered from technical errors. Ms P said this meant she had to make a number of phone calls and visit ATMs for the information she needed. What happened Ms P experie... (2 pages)View decision -
Decision Reference DRN-4814221
2 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4814221 The complaint Miss S is complaining about Moneybarn No.1 Limited (Moneybarn). She says they were irresponsible in lending to her as the loan was unaffordable. A representative has raised the complaint on Miss S’s behalf but for ease I’ve written as if we’ve dealt directly with... (3 pages)View decision -
Decision Reference DRN-4796883
2 Jul 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4796883 The complaint C complains that Santander UK Plc blocked its business account without notice. It would like compensation. C is represented by its senior partner Mr D. What happened The detailed background of this complaint is well known to both parties. So, I’ll only provide a b... (8 pages)View decision
