We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 355536 results
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Decision Reference DRN-4664325
30 Aug 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4664325 The complaint Mr and Mrs K complain Barclays Bank UK PLC (“Barclays”) closed their accounts without notifying them due to errors it made. Mr and Mrs K say Barclays’ actions have caused them substantive financial loss, distress, and inconvenience. To put things right, they wa... (6 pages)View decision -
Decision Reference DRN-4798382
30 Aug 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4798382 The complaint L, a partnership, complains that Barclays Bank UK PLC failed to remove a charge on their property when the mortgage was redeemed which meant that it couldn’t raise money on the property and lost a business opportunity. What happened L had a commercial mortgage ... (2 pages)View decision -
Decision Reference DRN-4938384
30 Aug 2024 Stripe Payments UK Limited Not upheldBanking and PaymentsDRN-4938384 The complaint A limited company, which I’ll refer to as ‘M’, is unhappy that Stripe Payment UK Limited have failed to release reserve funds of £3,059.05 to offset the negative balance on its account. M’s complaint is brought to this service by its director, whom I’ll refer t... (2 pages)View decision -
Decision Reference DRN-4673666
30 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4673666 The complaint Mr N complains that Hargreaves Asset Management Limited (HLAM) continued to promote the Woodford Equity Income Fund (WEIF) and include it in its Wealth 50/150 list (the Wealth List) after it became aware of liquidity issues with the fund and its exposure to hig... (9 pages)View decision -
Decision Reference DRN-4957067
30 Aug 2024 Lloyds Bank PLC Not upheldMortgagesDRN-4957067 The complaint Mr and Mrs G complain that Lloyds Bank Plc want to enforce a possession order. They believe that goes against the Mortgage Charter What happened In 2008, Mr and Mrs G took out an interest only mortgage with Lloyds over a term of 13 years. When the mortgage term... (3 pages)View decision -
Decision Reference DRN-4993968
30 Aug 2024 First Data Europe Limited UpheldBanking and PaymentsDRN-4993968 The complaint Mr L is a director of a limited company which I’ll call ‘W’. He complains on the company’s behalf about the service received from First Data Europe Limited (trading as Clover) when defending W against a chargeback. What happened For ease of understanding I’ve ... (5 pages)View decision -
Decision Reference DRN-4891230
30 Aug 2024 Wave Lending Limited Not upheldMortgagesDRN-4891230 The complaint Mr and Mrs C complain about the poor service and misinformation provided by Wave Lending Limited when they asked about reducing staggering their payments in advance of the sale of their buy to let property. What happened Mr and Mrs C had a buy to let mortgage w... (2 pages)View decision -
Decision Reference DRN-4857980
30 Aug 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4857980 The complaint Miss W complains that Monzo Ltd did not refund the £4,146.30 she says she lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Miss W arranged to hire a marquee for ... (4 pages)View decision -
Decision Reference DRN-4991375
30 Aug 2024 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-4991375 The complaint Mrs W complains that The Co-operative Bank Plc (‘Co-op’) allowed unauthorised transactions to take place on her account. Co-op have refunded the disputed transactions and paid money in recognition of the distress and inconvenience caused, but Mrs W does not thi... (4 pages)View decision -
Decision Reference DRN-4866978
30 Aug 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4866978 The complaint Mr M complains that Royal & Sun Alliance Insurance Limited (“RSA”) wouldn’t respond to him when he complained about discrimination during claims he made under his motor insurance policy. What happened Mr M had a motor insurance policy with RSA covering his ... (3 pages)View decision
