We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 355536 results
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Decision Reference DRN-4852265
30 Aug 2024 MotoNovo Finance Limited Not upheldConsumer CreditDRN-4852265 The complaint Mr R is unhappy that MotoNovo Finance Limited provided misleading information in relation to a car supplied to him under a hire purchase agreement. What happened In February 2020, Mr R was supplied with a used car through a hire purchase agreement with MotoNov... (4 pages)View decision -
Decision Reference DRN-4993993
30 Aug 2024 Liverpool Victoria Financial Services Limited UpheldPensions and AnnuitiesDRN-4993993 The complaint Miss P complained about the transfer of a Self Invested Personal Pension (“SIPP”) she held with Liverpool Victoria Financial Services Limited, to a small self-administered scheme (“SSAS”). The transfer went ahead in January 2015 and I’ll mainly refer to the bus... (16 pages)View decision -
Decision Reference DRN-4559311
30 Aug 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4559311 The complaint Mrs A complains that Wise Payments Limited (“Wise”) won’t refund the money she lost in a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. Mrs A noticed on a social media platform an adver... (4 pages)View decision -
Decision Reference DRN-4841799
30 Aug 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4841799 The complaint Mrs B is unhappy with how Admiral Insurance (Gibraltar) Limited handled her car insurance claim. She is also unhappy with additional damage caused to her car before it was repaired. What happened Mrs B took out a car insurance policy with Admiral which started ... (3 pages)View decision -
Decision Reference DRN-4777738
30 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4777738 The complaint Mr S complains that Hargreaves Asset Management Limited (HAML) failed to warn him about the consequences of the change in strategy for the Woodford Equity Income Fund (WEIF) whereby more of the fund was invested in unquoted stock and continued to be positive ab... (11 pages)View decision -
Decision Reference DRN-4871418
30 Aug 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4871418 The complaint A company which I’ll refer to as V complains that Barclays Bank UK Plc made an error by calling a former employee to discuss a proposed overdraft. The complaint is brought on V’s behalf by one of its directors, Mr G. What happened V held an existing business ... (3 pages)View decision -
Decision Reference DRN-4746522
30 Aug 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4746522 The complaint Mr G complains that HSBC UK Bank Plc declined his application for a basic bank account. What happened In 2023, Mr G applied for a bank account with HSBC. But HSBC says it cannot offer him a bank account because he failed its product scoring. It says it checked ... (3 pages)View decision -
Decision Reference DRN-4991306
30 Aug 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4991306 The complaint Miss B says NewDay Ltd, trading as Marbles, irresponsibly lent to her. What happened Miss B applied for a credit card from NewDay in January 2021. It was approved with a limit of £600. She was then given five credit limit increases as set out below: Increase d... (4 pages)View decision -
Decision Reference DRN-4984416
30 Aug 2024 British Gas Insurance Limited Not upheldInsuranceDRN-4984416 The complaint Mr I’s complaint is about the handling of a claim under his boiler and central heating insurance policy with British Gas Insurance Limited. What happened Mr I held the policy with British Gas for a property he rents out. The policy includes an annual service of... (7 pages)View decision -
Decision Reference DRN-4994101
30 Aug 2024 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4994101 The complaint Mrs G complains that Casualty & General Insurance Company (Europe) Ltd (“C&G”) unfairly declined a claim under her pet insurance policy and amended the breed of her dog on the policy resulting in an increase of premiums. Where I refer to C&G, this ... (4 pages)View decision
