We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 355536 results
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Decision Reference DRN-5000883
3 Sep 2024 Highway Insurance Company Limited Not upheldInsuranceDRN-5000883 The complaint Mr M complains about Highway Insurance Company Limited (“Highway”)’s handling of his motor insurance claim. All references to Highway Insurance Company Limited also include its appointed agents. What happened In January 2024, Mr M called Highway to report he’d ... (3 pages)View decision -
Decision Reference DRN-5000550
3 Sep 2024 Trading 212 UK Limited Not upheldInvestmentsDRN-5000550 The complaint Mr S complains Trading 212 UK Limited (T212) failed to execute a share deal correctly and this resulted in him paying more than he should have for the shares. He says this has caused him to lose out financially and has requested compensation. What happened At ... (3 pages)View decision -
Decision Reference DRN-5000704
3 Sep 2024 National Savings and Investments Not upheldBanking and PaymentsDRN-5000704 The complaint Miss C’s complaint relates to the way National Savings and Investments (‘NS&I’) handled a request to purchase premium bonds in her name. The complaint has been brought by her father Mr C. What happened Mr C applied for £8,319 of premium bonds in Miss C’s ... (3 pages)View decision -
Decision Reference DRN-4999319
3 Sep 2024 Topaz Finance Limited UpheldMortgagesDRN-4999319 The complaint Mr L complains that Topaz Finance Limited incorrectly told him that he was not allowed to let his buy-to-let property as the term had ended. What happened Mr L had a buy-to-let mortgage with Topaz. The term ended in 2022 and Mr L planned to sell the property t... (3 pages)View decision -
Decision Reference DRN-4976403
3 Sep 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4976403 The complaint Mr H has complained that HSBC UK Bank Plc “HSBC” has failed to make a reasonable adjustment for his circumstances. What happened Mr H says that following the closure of local HSBC branches, he has found it difficult to contact HSBC regarding his credit card acc... (4 pages)View decision -
Decision Reference DRN-5000438
3 Sep 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5000438 The complaint Mr T has complained about Creation Consumer Finance Ltd’s (“Creation”) response to a claim he made under the Consumer Credit Act 1974 (the “CCA”) and his request for money back. What happened In October 2014, Mr T bought a solar panel system (‘the system’) for... (5 pages)View decision -
Decision Reference DRN-5000740
3 Sep 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5000740 The complaint Mr H opened a self-invested personal pension (“SIPP”) with Carey Pensions UK LLP now Options UK Personal Pensions LLP (“Options”). Mr H switched his existing personal pension to the SIPP but then switched to another SIPP operator soon after. Mr H’s complaint is... (16 pages)View decision -
Decision Reference DRN-4934898
3 Sep 2024 Countrywide Assured Plc UpheldInvestmentsDRN-4934898 The complaint Mr K’s complaint is about the administration of a mortgage endowment policy he and an ex-partner took out with Countrywide Assured Plc. He has stated the ownership of the policy was transferred to him when they split up in 1991, but Countrywide didn’t change th... (3 pages)View decision -
Decision Reference DRN-4878350
3 Sep 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4878350 The complaint Mr W complains about the price quoted by Liverpool Victoria Insurance Company Limited (“LV”) for a motor insurance policy. What happened Mr W received a quote for a policy which he says was almost double what he’d paid the previous year. Mr W says he queried t... (3 pages)View decision -
Decision Reference DRN-4923575
3 Sep 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4923575 The complaint Mrs N complains that Lloyds Bank PLC trading as Lloyds Bank has incorrectly calculated the outstanding balance on her credit card account. And she further complains that the bank has failed to treat her fairly when she faced financial difficulties and was unabl... (3 pages)View decision
